Call Center Representative

Atlanta Toyota; Duluth (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health care options (medical, dental,

401k with company match

Career growth opportunities

Job summary

Atlanta Toyota, a Penske Automotive Group dealership, is seeking motivated individuals to join our Business Development Center and help deliver extraordinary customer experiences. We offer comprehensive benefits and training within a Fortune 500 framework.

Join a values-driven team where integrity, professionalism, and teamwork guide daily work. You will develop world-class customer interactions, generating appointments and following up to ensure a premier car-buying journey for every client.

Qualifications

• Strong communication and interpersonal abilities are essential.
• Ability to manage multiple inquiries and stay organized in a fast-paced environment.
• Positive, team-driven attitude and commitment to excellent customer service.

Responsibilities

• Greet customers and qualify their needs to set up appointments.
• Respond to internet inquiries promptly with courtesy and professionalism.
• Support the sales team by maintaining accurate customer files and reports.

Skills

Communication skills

Interpersonal skills

Team player

Customer service orientation

Organizational skills

Tools

MS Office Suite

CRM

Lead management tools

Job description

Atlanta Toyota, a Penske Automotive Group dealership, is looking for motivated individuals to join our Business Development Center and help deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

What We Have To Offer

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

What We Are Looking For

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.

What You Can Bring To The Table

• Commitment: Ensure our customers have a world-class car-buying experience at every step along their sales journey, from generating appointments to conducting follow-up surveys.
• Excellence: Provide an unparalleled level of expertise to help customers find the vehicle they're looking for, including comprehensive knowledge of available products and services.
• Technical Expertise: Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.