Call Center Representative

Air Care Colorado; Draper (UT); Remote; USD 25,000 - 26,000; Full time

Job summary

Opus Inspection, Inc. is seeking a customer support professional. The role involves assisting clients, dispatching technicians, and processing parts orders with professional communication to ensure high customer satisfaction.

The position is fully remote after one week of in-office training, with a Monday–Friday schedule. In-office training and occasional office time are required, and the pay range is $18.00–$19.00 per hour.

Qualifications

• Basic reading, writing and arithmetic skills required.
• Ability to learn new applications and products.
• Previous customer service experience is preferred.
• Spanish language ability is a plus but not required.
• In-home internet with at least 1 ethernet port required.

Responsibilities

• Answer questions via phone on all company supported software applications.
• Provide support for company products and services.
• Dispatch field technicians using in-house tools.
• Answer general program questions from motorists.
• Provide inbound sales support and email correspondence.
• Offer on-the-job training to new department staff.

Skills

Customer service

Communication

Learning ability

Spanish (nice to have)

Home internet

Education

High school diploma or equivalent

Job description

Opus Inspection, Inc. is a software and electronic hardware-driven global leader in the Automotive Technology Service industry. Our mission is to make the world a cleaner and safer place by providing highly effective solutions for Vehicle Inspection through innovative technologies, customer focus and operational excellence. Opus’ technologies and services help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs, Vehicle Information Databases, and developing differentiated solutions for remote vehicle monitoring.

Job Summary

FULLY REMOTE afterone week of in-office training!

Monday-Friday 9am-6pm

$18-19/hour

Midvale, UT

Job Purpose

Provide customer support to company clients and customers. Create and manage technician dispatches. Create parts orders. Utilize professional level communication skills to assist management in creating a high level of customer satisfaction.

Duties & Responsibilities

• Answer questions via phone on all company supported software applications.
• Provide support for company products.
• Utilize In-House tools to appropriately dispatch field technicians.
• Answer general program questions from motorists.
• Perform additional tasks for motorists.
• Provide inbound sales support.
• Initiate and respond to emails with clear and professional language.
• Provide on-the-job training to new department staff members.
• Provide computer orientation to new company staff.
• Other duties and responsibilities as introduced.

Requirements

Qualifications

• Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
• Ability to learn and generate knowledge to support new applications and products.
• Previous Customer Service experience is preferred.
• Ability to speak Spanish is a plus but not required.
• In-home internet with at least 1 ethernet port required.

Working Conditions

This is a work from home position with initial in-office training and periodic work in the office. Working conditions are normal for an office environment. Almost all performed work duties can be completed with a provided phone and Computer. Saturday shift is covered on a rotating basis.

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.

The actual pay rate will depend on the person's qualifications and experience.

$18.00 - $19.00

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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