Banking Support Specialist

Russell Tobin; Columbus (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement savings plan

Life and disability insurance

Employee Assistance Program (EAP)

Job summary

Russell Tobin is seeking skilled customer service professionals for a fast-paced financial services call center in Columbus, OH. You will handle high-volume inbound calls, provide professional phone support, and assist clients with account access and app usage.

The role emphasizes meeting KPIs, strong communication, and problem-solving while delivering excellent customer experience. On-site work in a banking support environment offers growth in a performance-driven setting.

Qualifications

• Previous experience as a Customer Service Representative or Call Center Representative.
• Strong communication, problem-solving, and customer service skills.
• Ability to work under pressure and meet KPIs / performance metrics.
• Comfortable handling back-to-back calls in a high-volume environment.

Responsibilities

• Handle high-volume inbound calls related to customer accounts.
• Provide fast, accurate, and professional phone support while meeting KPIs.
• Assist clients with account access, mobile apps, and general customer inquiries.
• Resolve issues with a focus on customer satisfaction and experience.
• Perform data entry and document interactions in CRM systems.
• Multitask across multiple systems in a fast-paced call center environment.

Skills

Customer service

Communication skills

Problem solving

CRM systems

Multitasking

Call center experience

Tools

CRM software

Ticketing systems

Job description

Russell Tobin is seeking skilled customer service professionals for a fast-paced financial services call center in Columbus, OH. You will handle high-volume inbound calls, provide professional phone support, and assist clients with account access and app usage.

The role emphasizes meeting KPIs, strong communication, and problem-solving while delivering excellent customer experience. On-site work in a banking support environment offers growth in a performance-driven setting.