Call Center Representative

CARCHEX; Cockeysville (MD); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with a competitive companymatch

Paid training

Job summary

CARCHEX is seeking a Pre-Sales Phone Agent in Hunt Valley, MD. You’ll be the first contact for customers wanting to learn about our vehicle protection plans. Bring a positive attitude, strong phone presence, and excellent listening skills to create an outstanding customer experience from the first call.

You’ll qualify leads, gather information, and connect qualified customers with a Sales Representative. This full-time role offers paid training, supportive coaching, and growth opportunities in a

Qualifications

• Positive phone presence and excellent communication skills.
• Strong listening and rapport-building abilities.
• Basic computer proficiency and willingness to learn.

Responsibilities

• Connect with customers from across the country.
• Build rapport through friendly conversations.
• Qualify questions and verify customer information.
• Introduce customers to vehicle protection solutions.
• Seamlessly connect qualified customers with a Sales Representative.
• Create an outstanding customer experience on every call.

Skills

Phone presence

Communication

Active listening

Basic computer

Job description

Description

Join the CARCHEX Team as a Pre-Sales Phone Agent!

Great conversations. Great teammates. Great earning potential.

At CARCHEX, we've been helping drivers protect their vehicles for more than 20 years, and we're growing! We're looking for enthusiastic, people-focused professionals to join our Pre-Sales Team.

If you enjoy talking with people, thrive in a fast-paced environment, and want a career with a company that invests in your success, we'd love to meet you.

Why You'll Love Working at CARCHEX

We're proud to be recognized as an employer of choice:

• 12-time winner of The Baltimore Sun's "Best Places to Work"
• Named one of the "60 Best Companies to Sell For" by Selling Power
• A+ Rating with the Better Business Bureau
• Clear opportunities for career growth and advancement

What You'll Do

As a Pre-Sales Phone Agent, you'll be the first point of contact for customers interested in learning more about our industry-leading vehicle protection plans. Your positive attitude and communication skills will help create exceptional customer experience from the very first conversation.

In this role, you will:

• Connect with customers from across the country
• Build rapport through friendly, engaging conversations
• Ask qualifying questions and verify customer information
• Introduce customers to our vehicle protection solutions
• Seamlessly connect qualified customers with a Sales Representative
• Help create an outstanding customer experience every step of the way

No cold selling—your role is to qualify interested customers and set them up for success.

What You'll Earn

• Starting pay of $17.50/hour
• Weekly performance bonuses
• Typical earnings equivalent to $20.00–$26.25+ per hour
• Annual performance and compensation reviews with opportunities for increases

Benefits & Perks

We believe great employees deserve great benefits.

From Your First Day

• Paid training
• Supportive coaching and ongoing development
• A fun, team-oriented work environment

Health & Financial Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Voluntary Life Insurance
• Short-Term & Long-Term Disability
• Hospital Indemnity & Critical Illness Insurance
• Legal Insurance
• Pet Insurance
• 401(k) with a competitive company match

Time Off

• Generous Paid Time Off
• Sick & Safe Leave

Schedule

Full-Time

• Monday–Friday
• 8-hour shifts
• Choose from:
  • 9:00 AM – 6:00 PM
  • 10:00 AM – 7:00 PM
• Overtime opportunities available

Convenient Hunt Valley Location

Work from our modern headquarters in Hunt Valley Towne Centre, featuring:

• Free parking
• Easy access to Light Rail
• Walkable restaurants, coffee shops, retail, and fitness centers

Requirements

We're looking for positive, motivated people who enjoy helping others. You'll be a great fit if you have:

• A confident and enthusiastic phone presence
• Strong communication and listening skills
• Basic computer proficiency
• A willingness to learn and accept coaching
• A positive attitude and strong work ethic
• A friendly, patient, customer-first approach