Call Center Representative

Perdue Brandon Fielder Collins and Mott‚ LLP; Brownsville (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Perdue Brandon Fielder Collins and Mott LLP in Brownsville is seeking Call Center Representatives for an inbound call center environment. You will handle taxpayers’ inquiries and attempt to collect delinquent property taxes while maintaining accuracy and speed.

The role requires bilingual communication, proficient typing, and the ability to navigate multiple computer systems. You will work in a structured, fast-paced setting, meeting daily, weekly and monthly production goals, with emphasis on

Qualifications

• High School diploma or equivalent required.
• 1-2 years Call Center experience preferred.
• Must be bilingual.
• Proficient typing is required.

Responsibilities

• Receive inbound calls and/or make outbound calls to taxpayers to collect delinquent property taxes.
• Input and retrieve information using multiple computer systems.
• Meet daily, weekly and monthly production objectives.
• Adapt to a dynamic telecommunications environment.
• Maintain call quality, attendance and adherence to schedule.
• Work in a structured environment with a diverse workforce.
• Deal professionally with difficult people.

Skills

Bilingual

Typing

Decision-making

Creative problem solving

Adaptability

Education

High School diploma or equivalent

Job description

Our Brownsville office has immediate openings Call Center Representatives in a primarily inbound call center environment.

Essential Duties:

• Receiving inbound calls and/or make outbound calls to taxpayers to collect delinquent property taxes.
• Must be able to utilize headset and computer terminal and navigate through multiple computer systems to input and retrieve information.
• Position requires ability to work in a very structured environment with a diverse workforce.
• Meeting daily, weekly and monthly production objectives.
• Must be able to adapt to dynamic, quickly changing telecommunications environment.
• Accountable for call quality, attendance, and adherence to work schedule results
• Must be bilingual.
• Proficient typing required.

Preferred Experience

• Previous office experience required, 1-2 years Call Center Experience preferred
• High School diploma or equivalent required.

Preferred Skills:

• Decision-making skills - Call Center professionals must be able to work independently and make decisions that balance the interests of the firm and the customer and make decisions that are cost effective.
• Creative problem solving skills - Every call is different, responding to these challenges demands quick and creative solutions.
• Ability to effectively deal with difficult people - Customers can be difficult and you need to be able to respond to difficult behavior with diplomacy and tact.
• Little need for control - People who have a great need for control or rigid structure might find call center work challenging, call center work is unpredictable, chaotic and in a constant state of flux.
• Tolerance for stress - Candidates must demonstrate a healthy response to stressful situations and an ability to maintain control in the midst of chaos.

About the Firm

Perdue Brandon Fielder Collins and Mott LLP (PBFCM) has been in business since 1970. We represent more than 2‚000 governmental entities in Texas - school districts‚ cities‚ counties‚ hospital districts‚ appraisal districts and special districts. We currently have 16 offices across Texas and multiple satellite locations in Texas, Florida and Oklahoma‚ with over 60 attorneys and more than 400 employees. Founded on the principles of honesty and ethical conduct‚ our success is due to our refusal to deviate from these core values.