Call Center Representative

Perdue Brandon Fielder Collins & Mott, LLP; Houston (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Long-term disability

Short-term disability

PTO

Paid holidays

HSA

Annual bonus

Room for growth

Job summary

Perdue Brandon Fielder Collins & Mott, LLP in Houston, TX is seeking enthusiastic full-time Call Center Representatives to resolve delinquent accounts. The typical schedule is Monday–Friday, 8:30 am–5:00 pm, with a competitive wage of $16.00/hour and a comprehensive benefits package.

You will be the first point of contact for government-collection clients, handling calls, documenting actions, and researching account details in our systems while contributing to team goals and growth opportunities.

Qualifications

• High school diploma or equivalent required.
• Previous office experience preferred.
• Proficiency in Microsoft Office required.

Responsibilities

• Handle incoming and outgoing calls with a focus on customer service.
• Research accounts and document actions in computer systems.
• Meet production objectives and contribute to team goals.

Skills

Customer service

Communication skills

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Perdue Brandon Fielder Collins & Mott, LLP in Houston TX is seeking to hire enthusiastic full‑time Call Center Representatives to resolve delinquent accounts using outstanding communication and customer service skills. The typical work schedule in our Collection Center is Monday - Friday, 8:30 am - 5:00 pm. Are you a high-energy problem-solver who enjoys helping others? If so, read on!

We pay our Call Center Representatives a competitive wage of $16.00/hour. We also offer exceptional benefits including medical, vision, dental, life insurance, long‑term disability, short‑term disability, a generous paid time off (PTO) policy, paid holidays, an HSA, an annual bonus, and room for growth.

About Perdue Brandon Fielder Collins & Mott Llp

Perdue Brandon Fielder Collins & Mott LLP (PBFCM) is one of the oldest and largest law firms in Texas focused on government collection matters. We represent many types of governmental entities school districts cities counties hospital districts appraisal districts special districts, courts and toll road authorities. Our experienced team handles a wide variety of government collection issues such as delinquent tax matters and fine and fee collections.

At PBFCM, we offer our employees a professional, yet casual team-based environment where we work together to accomplish our goals. Our management's open-door policy encourages employees to have a voice and shows that their opinions matter to our success as a company. We value and reward hard work which is why we offer competitive compensation, excellent benefits, and opportunities for advancement.

A DAY IN THE LIFE OF A CALL CENTER REPRESENTATIVE

As a Call Center Representative, you are the first point of contact for our company and are sure to provide superb customer service. You spend most of your day on the phone handling incoming and outgoing calls. With great attention to detail, you research accounts to determine contact information for individuals and businesses. Utilizing computer-based systems, you document all actions taken on accounts. Your positive attitude and hard work are essential to helping us accomplish our company-wide goals and ensure that individual tasks are completed. You thrive in our fast-paced team environment and get great satisfaction out of contributing to our continued success by meeting weekly and monthly production objectives.

Qualifications

• High school diploma or equivalent
• Previous office experience
• Proficiency in Microsoft Office

Customer service experience is preferred. Experience in a law office, collections environment, or tax office is a plus! Are you punctual and dependable? Can you work well in a team environment? Do you have strong written and verbal communication skills? Do you enjoy talking on the phone and understand good phone etiquette? Are you attentive to detail? Are you organized and able to meet deadlines, work under pressure, and prioritize tasks? Can you effectively multitask? If so, you may be perfect for this position!

Location: 77008