Bilingual Tax Collections Call Center Associate

Perdue Brandon Fielder Collins & Mott, LLP; Brownsville (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Perdue Brandon Fielder Collins and Mott LLP (PBFCM) in Brownsville, TX, seeks Call Center Representatives for an inbound-centric environment. The role involves handling inbound and occasional outbound calls to taxpayers to collect delinquent property taxes in a structured setting.

The position requires a bilingual candidate with 1–2 years of call center or office experience, high school diploma or equivalent, and proficient typing.

Qualifications

• Must be bilingual.
• Previous office experience required, 1–2 years Call Center Experience preferred.
• High School diploma or equivalent required.
• Proficient typing required.

Responsibilities

• Receiving inbound calls and/or making outbound calls to taxpayers to collect delinquent property taxes.
• Must be able to utilize headset and computer terminal and navigate through multiple computer systems to input and retrieve information.
• Position requires ability to work in a very structured environment with a diverse workforce.
• Meeting daily, weekly and monthly production objectives.
• Must be able to adapt to dynamic, quickly changing telecommunications environment.
• Accountable for call quality, attendance, and adherence to work schedule results.

Skills

Bilingual

Proficient typing

Decision-making

Creative problem solving

Dealing with difficult people

Stress tolerance

Education

High School diploma or equivalent

Tools

Headset

Computer systems

Job description

Perdue Brandon Fielder Collins and Mott LLP (PBFCM) in Brownsville, TX, seeks Call Center Representatives for an inbound-centric environment. The role involves handling inbound and occasional outbound calls to taxpayers to collect delinquent property taxes in a structured setting.

The position requires a bilingual candidate with 1–2 years of call center or office experience, high school diploma or equivalent, and proficient typing.