Call Center Representative

Perdue Brandon Fielder Collins & Mott, LLP; Arlington (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Life insurance

Long-term disability

Short-term disability

Paid time off

Paid holidays

HSA

Annual bonus

Room for growth

Job summary

Perdue Brandon Fielder Collins & Mott LLP in Arlington, TX is hiring enthusiastic full-time Call Center Representatives to resolve delinquent accounts using outstanding communication and customer service skills. The typical schedule is Monday–Friday, 8:30 am–5:00 pm, in our Collection Center.

You will be the first point of contact for our government-related accounts, handling inbound and outbound calls, researching contact information, and documenting actions in our systems.

Qualifications

• High school diploma or equivalent.
• Previous office experience.
• Proficiency in Microsoft Office.

Responsibilities

• You are the first point of contact for our company and provide superb customer service.
• You spend most of your day on the phone handling incoming and outgoing calls.
• You research accounts to determine contact information for individuals and businesses.
• You document all actions taken on accounts using our systems.
• You work to meet weekly and monthly production objectives as part of a fast-paced team.

Skills

Customer service

Phone etiquette

Communication skills

Detail oriented

Team player

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Perdue Brandon Fielder Collins & Mott, LLP in Arlington TX is seeking to hire enthusiastic Full-time Call Center Representatives to resolve delinquent accounts using outstanding communication and customer service skills. The typical work schedule in our Collection Center is Monday - Friday, 8:30 am - 5:00 pm.

Are you a high-energy problem-solver who enjoys helping others? If so, read on!

We pay our Call Center Representatives a competitive wage of $16.00/hour. We also offer exceptional benefits:

• medical
• vision
• dental
• life insurance
• long-term disability
• short-term disability
• a generous paid time off (PTO) policy
• paid holidays
• an HSA
• an annual bonus
• and room for growth

About Perdue Brandon Fielder Collins & Mott Llp: Perdue Brandon Fielder Collins & Mott LLP (PBFCM) is one of the oldest and largest law firms in Texas focused on government collection matters. We represent many types of governmental entities school districts cities counties hospital districts appraisal districts special districts, courts and toll road authorities. Our experienced team handles a wide variety of government collection issues such as delinquent tax matters and fine and fee collections.

A DAY IN THE LIFE OF A CALL CENTER REPRESENTATIVE

As a Call Center Representative, you are the first point of contact for our company and are sure to provide superb customer service. You spend most of your day on the phone handling incoming and outgoing calls. With great attention to detail, you research accounts to determine contact information for individuals and businesses. Utilizing computer-based systems, you document all actions taken on accounts. Your positive attitude and hard work are essential to helping us accomplish our company-wide goals and ensure that individual tasks are completed. You thrive in our fast-paced team environment and get great satisfaction out of contributing to our continued success by meeting weekly and monthly production objectives.

Qualifications

• High school diploma or equivalent
• Previous office experience
• Proficiency in Microsoft Office

Customer service experience is preferred. Experience in a law office, collections environment, or tax office is a plus! Are you punctual and dependable? Can you work well in a team environment? Do you have strong written and verbal communication skills? Do you enjoy talking on the phone and understand good phone etiquette? Are you attentive to detail? Are you organized and able to meet deadlines, work under pressure, and prioritize tasks? Can you effectively multitask? If so, you may be perfect for this position!

We look forward to meeting you!