Bilingual Tax Call Center Agent

Perdue Brandon Fielder Collins and Mott‚ LLP; Brownsville (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Perdue Brandon Fielder Collins and Mott LLP in Brownsville is seeking Call Center Representatives for an inbound call center environment. You will handle taxpayers’ inquiries and attempt to collect delinquent property taxes while maintaining accuracy and speed.

The role requires bilingual communication, proficient typing, and the ability to navigate multiple computer systems. You will work in a structured, fast-paced setting, meeting daily, weekly and monthly production goals, with emphasis on

Qualifications

• High School diploma or equivalent required.
• 1-2 years Call Center experience preferred.
• Must be bilingual.
• Proficient typing is required.

Responsibilities

• Receive inbound calls and/or make outbound calls to taxpayers to collect delinquent property taxes.
• Input and retrieve information using multiple computer systems.
• Meet daily, weekly and monthly production objectives.
• Adapt to a dynamic telecommunications environment.
• Maintain call quality, attendance and adherence to schedule.
• Work in a structured environment with a diverse workforce.
• Deal professionally with difficult people.

Skills

Bilingual

Typing

Decision-making

Creative problem solving

Adaptability

Education

High School diploma or equivalent

Job description

Perdue Brandon Fielder Collins and Mott LLP in Brownsville is seeking Call Center Representatives for an inbound call center environment. You will handle taxpayers’ inquiries and attempt to collect delinquent property taxes while maintaining accuracy and speed.

The role requires bilingual communication, proficient typing, and the ability to navigate multiple computer systems. You will work in a structured, fast-paced setting, meeting daily, weekly and monthly production goals, with emphasis on