Call Center Representative

Perdue Brandon Fielder Collins and Mott‚ LLP; Arlington (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Vision and dental insurance

Paid time off and holidays

Job summary

Perdue Brandon Fielder Collins & Mott LLP in Arlington, TX is seeking enthusiastic Full-time Call Center Representatives to resolve delinquent accounts using strong communication and customer service skills.

The role involves handling calls, researching accounts, and documenting actions in computer-based systems, with a Monday–Friday schedule from 8:30 am to 5:00 pm. Competitive wage is $16.00/hour with comprehensive benefits and opportunities for growth.

Qualifications

• High school diploma or equivalent
• Previous office experience
• Proficiency in Microsoft Office
• Customer service experience is preferred. Experience in a law office, collections environment, or tax office is a plus!

Responsibilities

• Be the first point of contact for callers and provide superb customer service.
• Handle incoming and outgoing calls and document all actions in the account systems.
• Research accounts to determine contact information for individuals and businesses.
• Thrive in a fast-paced team environment and help meet production objectives.
• Maintain attention to detail and meet deadlines while multitasking.

Skills

Customer service

Communication skills

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Perdue Brandon Fielder Collins & Mott, LLP in Arlington TX is seeking to hire enthusiastic
Full-time Call Center Representatives to resolve delinquent accounts using outstanding
communication and customer service skills. The typical work schedule in our Collection
Center is Monday - Friday, 8:30 am - 5:00 pm. Are you a high-energy problem-solver who
enjoys helping others? If so, read on!

We pay our Call Center Representatives a competitive wage of $16.00/hour. We also offer exceptional benefits including

• medical, vision, dental, life insurance, long-term
• disability, short-term disability, a generous paid time off (PTO) policy, paid holidays, an
• HSA, an annual bonus, and room for growth

If this sounds like the right opportunity for you,

ABOUT PERDUE BRANDON FIELDER COLLINS & MOTT LLP

Perdue Brandon Fielder Collins & Mott LLP (PBFCM) is one of the oldest and largest law
firms in Texas focused on government collection matters. We represent many types of
governmental entities school districts cities counties hospital districts appraisal districts
special districts, courts and toll road authorities. Our experienced team handles a wide
variety of government collection issues such as delinquent tax matters and fine and fee collections.

At PBFCM, we offer our employees a professional, yet casual team-based environment
where we work together to accomplish our goals. Our management's open-door policy
encourages employees to have a voice and shows that their opinions matter to our success as a company. We value and reward hard work which is why we offer competitive
compensation, excellent benefits, and opportunities for advancement.

A DAY IN THE LIFE OF A CALL CENTER REPRESENTATIVE

As a Call Center Representative, you are the first point of contact for our company and are
sure to provide superb customer service. You spend most of your day on the phone
handling incoming and outgoing calls. With great attention to detail, you research accounts
to determine contact information for individuals and businesses. Utilizing computer-based systems, you document all actions taken on accounts. Your positive attitude and hard work are essential to helping us accomplish our company-wide goals and ensure that individual tasks are completed. You thrive in our fast-paced team environment and get great satisfaction out of contributing to our continued success by meeting weekly and monthly production objectives.

QUALIFICATIONS

• High school diploma or equivalent
• Previous office experience
• Proficiency in Microsoft Office

Customer service experience is preferred. Experience in a law office, collections
environment, or tax office is a plus! Are you punctual and dependable? Can you work well in a team environment? Do you have strong written and verbal communication skills? Do you enjoy talking on the phone and understand good phone etiquette? Are you attentive to detail? Are you organized and able to meet deadlines, work under pressure, and prioritize tasks? Can you effectively multitask? If so, you may be perfect for this position!

ARE YOU READY TO JOIN OUR TEAM?

If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, we look forward to meeting you!