Call Center Representative

Perdue Brandon Fielder Collins & Mott, LLP; Brownsville (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Perdue Brandon Fielder Collins and Mott LLP (PBFCM) in Brownsville, TX, seeks Call Center Representatives for an inbound-centric environment. The role involves handling inbound and occasional outbound calls to taxpayers to collect delinquent property taxes in a structured setting.

The position requires a bilingual candidate with 1–2 years of call center or office experience, high school diploma or equivalent, and proficient typing.

Qualifications

• Must be bilingual.
• Previous office experience required, 1–2 years Call Center Experience preferred.
• High School diploma or equivalent required.
• Proficient typing required.

Responsibilities

• Receiving inbound calls and/or making outbound calls to taxpayers to collect delinquent property taxes.
• Must be able to utilize headset and computer terminal and navigate through multiple computer systems to input and retrieve information.
• Position requires ability to work in a very structured environment with a diverse workforce.
• Meeting daily, weekly and monthly production objectives.
• Must be able to adapt to dynamic, quickly changing telecommunications environment.
• Accountable for call quality, attendance, and adherence to work schedule results.

Skills

Bilingual

Proficient typing

Decision-making

Creative problem solving

Dealing with difficult people

Stress tolerance

Education

High School diploma or equivalent

Tools

Headset

Computer systems

Job description

Our Brownsville office has immediate openings Call Center Representatives in a primarily inbound call center environment.

Essential Duties

• Receiving inbound calls and/or make outbound calls to taxpayers to collect delinquent property taxes.
• Must be able to utilize headset and computer terminal and navigate through multiple computer systems to input and retrieve information.
• Position requires ability to work in a very structured environment with a diverse workforce.
• Meeting daily, weekly and monthly production objectives.
• Must be able to adapt to dynamic, quickly changing telecommunications environment.
• Accountable for call quality, attendance, and adherence to work schedule results

Preferred Experience

• Previous office experience required, 1-2 years Call Center Experience preferred
• High School diploma or equivalent required.
• Must be bilingual.
• Proficient typing required.

Preferred Skills

• Decision-making skills - Call Center professionals must be able to work independently and make decisions that balance the interests of the firm and the customer and make decisions that are cost effective.
• Creative problem solving skills - Every call is different, responding to these challenges demands quick and creative solutions.
• Ability to effectively deal with difficult people - Customers can be difficult and you need to be able to respond to difficult behavior with diplomacy and tact.
• Little need for control - People who have a great need for control or rigid structure might find call center work challenging, call center work is unpredictable, chaotic and in a constant state of flux.
• Tolerance for stress - Candidates must demonstrate a healthy response to stressful situations and an ability to maintain control in the midst of chaos.

About The Firm

Perdue Brandon Fielder Collins and Mott LLP (PBFCM) has been in business since 1970. We represent more than 2‚000 governmental entities in Texas - school districts‚ cities‚ counties‚ hospital districts‚ appraisal districts and special districts. We have grown steadily every year. We currently have 16 offices across Texas and multiple satellite locations in Texas, Florida and Oklahoma‚ with over 60 attorneys and more than 400 employees. Founded on the principles of honesty and ethical conduct‚ our success is due to our refusal to deviate from these core values.