Customer Service Rep

Lincare; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare service provider in Houston is looking for an entry-level customer service representative to communicate with customers, answer questions, resolve issues, and provide education on products and services. This full-time role involves document management and compliance with physician orders while ensuring high customer satisfaction.

Qualifications

• Strong communication skills for customer interaction.
• Ability to document and enter data accurately.
• Understanding of healthcare products/services.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Documents calls in the computerized record keeping system.
• Enters customer orders in computerized system.

Job description

Job Overview

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Hospitals and Health Care

Location

Houston, TX