Call Center Representative

The Nagler Group; Auburn (MA); Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

Remote after training

Onsite training in Auburn

Job summary

The Nagler Group is seeking a Customer Service Representative to join our call center team in Auburn, MA. The role involves handling inbound calls, emails, and chats to assist customers with accounts, payments, and updates.

Training starts onsite in Auburn for about 8 weeks, after which you may work remotely following successful completion and meeting performance standards. Ideal candidates are fluent in English, detail-oriented, and capable of data entry while maintaining a friendly,

Qualifications

• Fluent in English and comfortable speaking with customers over the phone.
• Detail-oriented with strong data entry and computer skills.
• 1–2 years of customer service or call center experience preferred.
• High school diploma or equivalent preferred.

Responsibilities

• Answer inbound calls, emails, and chat from customers.
• Assist with account updates, payments, and settings.
• Process applications and account changes accurately.
• Research billing questions and discrepancies.
• Maintain professional, secure handling of sensitive information.

Skills

Fluent in English

Phone conversations

Friendly, professional

Data entry

Problem solving

Detail-oriented

Structured schedule

Remote work focus

1-2 years experience

High school diploma

Education

High school diploma or equivalent

Job description

Back Call Center Representative

Call Center Rep Auburn , Massachusetts Temp to Perm Per Hour Aug 21, 2026 $16.50 - $16.50

Customer Service Representative - Call Center

Auburn, MA | $16.50/hour | Remote After Training

*Must reside within a commutable distance, as onsite training is required.

Ready to turn customer questions into solutions? We're looking for friendly, dependable Customer Service Representatives to join a busy customer communications team supporting drivers with account questions, payments, updates, and more.

The best part? You'll train onsite in Auburn for approximately 8 weeks, then have the opportunity to work from home once training is successfully completed and performance standards are met.

What You'll Do

You'll be the friendly voice customers connect with when they need help with their accounts. Your day may include:

• Answering inbound calls and responding to customer questions through phone, email, and chat
• Assisting customers with account updates, payments, accountinformation, addresses, and account settings
• Processing applications, correspondence, and account changes accurately
• Researching billing questions, charges, and account discrepancies
• Helping customers understand their accounts and available options
• Entering and updating information in computer systems while maintaining accuracy
• Handling sensitive customer information professionally and securely
• Following established procedures, quality standards, and scheduled breaks
• Participating in call monitoring and quality assurance programs
• Keeping a positive, professional attitude- even when conversations get challenging

What We're Looking For

You don't need years of call center experience to succeed here. We're looking for someone who is:

• Fluent in English
• Comfortable speaking with customers by phone
• Friendly, professional, and patient
• Strong with computers and data entry
• A good problem solver who enjoys finding answers
• Detail-oriented and accurate
• Reliable and comfortable working within a structured schedule
• Able to stay focused and productive in a remote environment
• Ideally has 1-2 years of customer service or call center experience
• High school diploma or equivalent preferred

The Schedule

Training: Approximately 8 weeks onsite in Auburn

Training hours: Monday-Friday, 8:00 AM-4:30 PM

After training: Remote opportunity, Monday-Friday, 10:30 AM-7:00 PM

Rotating Saturdays: Approximately one Saturday per month, 9:00 AM-1:00 PM. You'll receive time off during the week so you remain at a 40-hour workweek.

The Details

• $16.50/hour
• Auburn, MA during training
• Remote after successful completion of training
• Full-time, Monday-Friday + rotating Saturday schedule
• Background check and drug screen required

Ready to Make the Switch?

If you're a customer service professional who enjoys helping people, solving problems, and having the flexibility of working from home, this could be the opportunity you've been looking for.

TNG - TNG123