Customer Support Pro: Remote After Training

The Nagler Group; Auburn (MA); Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

Remote after training

Onsite training in Auburn

Job summary

The Nagler Group is seeking a Customer Service Representative to join our call center team in Auburn, MA. The role involves handling inbound calls, emails, and chats to assist customers with accounts, payments, and updates.

Training starts onsite in Auburn for about 8 weeks, after which you may work remotely following successful completion and meeting performance standards. Ideal candidates are fluent in English, detail-oriented, and capable of data entry while maintaining a friendly,

Qualifications

• Fluent in English and comfortable speaking with customers over the phone.
• Detail-oriented with strong data entry and computer skills.
• 1–2 years of customer service or call center experience preferred.
• High school diploma or equivalent preferred.

Responsibilities

• Answer inbound calls, emails, and chat from customers.
• Assist with account updates, payments, and settings.
• Process applications and account changes accurately.
• Research billing questions and discrepancies.
• Maintain professional, secure handling of sensitive information.

Skills

Fluent in English

Phone conversations

Friendly, professional

Data entry

Problem solving

Detail-oriented

Structured schedule

Remote work focus

1-2 years experience

High school diploma

Education

High school diploma or equivalent

Job description

The Nagler Group is seeking a Customer Service Representative to join our call center team in Auburn, MA. The role involves handling inbound calls, emails, and chats to assist customers with accounts, payments, and updates.

Training starts onsite in Auburn for about 8 weeks, after which you may work remotely following successful completion and meeting performance standards. Ideal candidates are fluent in English, detail-oriented, and capable of data entry while maintaining a friendly,