Call Center Representative

TEKsystems; Atlanta (GA); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Remote work

Job summary

TEKsystems is seeking a Customer Service Specialist for a contract-to-hire role based out of Atlanta. The position is fully remote, handling calls and emails to support patient needs, verify insurance, and provide product and service information.

You will adhere to HIPAA guidelines while delivering quality service and meeting performance goals. Responsibilities include handling various call types, documenting information per SOPs, and maintaining knowledge of current offerings.

Qualifications

• Respond to calls and emails in a timely manner.
• Verify insurance carriers in the database system.
• Adhere to HIPAA guidelines and maintain patient confidentiality.
• Provide information about products, services, and general company policies.

Responsibilities

• Answer calls and emails to address patient needs and inquiries.
• Handle standard call types including pricing inquiries, order status, and pick-up requests.
• Document call information according to SOPs and company guidelines.
• Support associates with accurate information and problem resolution.
• Maintain up-to-date knowledge of products and services.

Skills

Customer service

Communication

Problem solving

Attention to detail

Tools

CRM software

Database system

Job description

Description

Provides exceptional customer service by answering phone calls and ensuring patient needs are met with care

and efficiency. Handles variety of call types while representing the company's commitment to quality,

compassion, and support.

Answers calls and emails in timely manner, meeting performance goals

Handles standard call types: tank requests, ETA inquiries, pick-up requests, location assistance,

order status, pricing inquiries

Documents call information per standard operating procedures

Answers questions about products, services, retail stores, and general service information

Verifies insurance carriers in database system

Resolves customer complaints with problem-solving approach

Maintains working knowledge of current products and services

Adheres to HIPAA guidelines and maintains patient confidentiality

Job Type & Location

This is a Contract to Hire position based out of Atlanta, GA.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness
• Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA) Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.