Call Center Representative

TIMEPROOFUSA; Anaheim (CA); On-site; USD 29,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid training

Career growth opportunities

Performance bonuses

Paid time off

Job summary

TIMEPROOFUSA is hiring an Inside Sales/Call Center Representative to reach homeowners by phone, introduce our premium roofing solutions, and schedule qualified appointments for our Sales Representatives.

You’ll educate prospects, handle inquiries, and focus on genuine conversations rather than hard selling, while hitting daily and weekly KPIs. Competitive hourly pay with bonuses and a full benefits package empower your growth.

Qualifications

• Excellent verbal communication and a confident phone presence.
• Ability to handle objections and maintain energy in a fast-paced environment.
• Proficient with basic computer tasks and CRM systems.
• Background check completion required.

Responsibilities

• Make outbound calls to homeowners through warm leads - no cold calling from scratch.
• Answer inbound calls to address customer inquiries and deliver exceptional service.
• Educate prospects by conducting brief, over the phone product demonstrations on TIMEPROOFUSA's roofing services - no pressure selling.
• Qualify interested homeowners and schedule follow-up appointments for our Sales Representatives.
• Meet and exceed daily/weekly KPIs - dials per hour, appointments set, conversion rates, etc.
• Overcome objections and guide homeowners through the benefits of residential roofing projects.

Skills

Communication skills

Resilience

Computer literacy

Background check clearance

High call volume coping

Tools

CRM software

Phone systems

Scripting

Microsoft Office

Job description

TIMEPROOFUSA was founded by some of the home remodeling industry’s most respected leaders. We have quickly become America’s fastest-growing home improvement company- providing roofing solutions to homeowners across the country. Our rapid growth is driven by one mission: to deliver uncompromising quality, dependable service, and lasting peace of mind to every customer we serve.

As a Inside Sales/ Call Center Representative you’ll be the voice of TIMEPROOFUSA, connecting with homeowners over the phone and introducing them to our premium roofing solutions. You’ll create interest, educate customers on how our products protect and enhance their homes, and schedule qualified appointments for our Sales Representatives - no hard selling, just genuine conversations and strong connections!

What You’ll Do

• Make outbound calls to homeowners through warm leads - no cold calling from scratch!
• Answer inbound calls to address customer inquiries and deliver exceptional customer service
• Educate prospects by conducting brief, over the phone product demonstrations on TIMEPROOFUSA's roofing services - no pressure selling.
• Qualify interested homeowners and schedule follow-up appointments for our Sales Representatives.
• Meet and exceed daily/weekly KPIs - dials per hour, appointments set, conversion rates, etc
• Overcome objections and guide homeowners through the benefits of residential roofing projects

What’s In It for You

• $21hr + bonuses - Top performers earn $25hr- $35hr after bonuses
• Full Benefits Package --- Medical, Dental, Vision, 401k and PTO
• Paid training and mentorship from industry-leading experts
• Growth opportunities - advance to Senior Caller, Team Lead, Call Center Manager, or Regional Director positions
• High-energy, supportive team culture built on integrity, recognition, and fun

What It Takes to Succeed

• Strong communication skills - clear, upbeat, and confident on the phone.
• Resilient and positive attitude - you can handle objections and keep your energy high.
• Basic computer literacy - comfortable navigating CRMs, phone systems, scripts, and Microsoft office applications
• Ability to submit to and pass a Background Check
• Ability to adapt and thrive in a high call volume environment

About Us

TIMEPROOFUSA is redefining the future of roofing. With fire-safe materials, sustainable technology, and a leadership team backed by decades of success in home remodeling, we’re building smarter, safer homes that stand the test of time.

Our core values-People First, Innovation, Customer Obsession, Integrity & Craftsmanship, and Profit Fuels Our Future-aren’t just words on a wall. They drive how we build, lead, and win together.

If you’re the kind of person who thrives on challenge, takes pride in excellence, and wants to be part of a team that’s changing the industry, this is your moment.