Call Center Represenataive

Education Affiliates; Baltimore (MD); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Education Affiliates is seeking a customer-focused representative to connect prospective students with the appropriate EA campus and convey information about campuses over the phone. You will present a professional company image and clearly explain programs, outcomes, services, and costs.

The role requires strong communication, multi-tasking, and reliability, with a focus on meeting departmental goals in a fast-paced call center environment.

Qualifications

• Requires basic PC skills and ability to learn customer service applications.
• Typing speed 20–25 wpm required.
• Experience in call centers or customer service is preferred.
• Demonstrated goal orientation and high integrity.
• Able to multitask and meet strict deadlines.
• Strong attention to detail and organizational skills.
• Proven ability to interact effectively with prospective students.

Responsibilities

• Transfers phone calls to appropriate campus.
• Provides information about campuses.
• Maintains a professional company image through phone interactions.
• Accurately explains educational programs, outcomes, student services, and financial considerations.
• Organizes workflow to meet departmental goals.
• Maintains regular and reliable attendance.

Skills

Basic PC skills

Typing 20-25 wpm

Call center experience

Goal orientation

Integrity and intelligence

Multi-tasking

Detail oriented

Prospective student interaction

Education

High School Diploma or GED

Job description

Represents and provides information about the EA schools to prospective students via the telephone.

Essential Duties and Responsibilities:

• Transfers phone calls to appropriate campus
• Provides information about campuses
• Provides a professional company image through phone interaction
• Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students
• Organizes workflow to meet departmental goals
• Meets all quality standards
• Regular and reliable attendance

Skills/Competencies/Qualifications:

• High School Diploma or GED
• Basic PC skills with capability to learn customer service applications
• Typing 20-25 wpm
• Previous call center / customer service experience preferred
• Record of achievement illustrating strong goal orientation
• Display of highest levels of integrity and intelligence
• Ability to multi-task and to succeed within strict deadlines
• Strong detail orientation and capability to be highly organized
• Proven ability to interact effectively with prospective students

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