Customer Support Chat/Email Specialist

Conservice; Logan, Northern (UT, KY); On-site; USD 21,000 - 23,000; Full time

Job summary

Conservice is hiring a CHAT/EMAIL SPECIALIST in Utah for a hybrid role. You will respond to residents via chat or email, resolve inquiries, and coordinate with other departments to ensure timely solutions.

This position offers a starting wage of $15.75 per hour plus tiered performance pay, with in-office presence Tue/Wed/Thu as part of the hybrid schedule and standard Monday–Friday hours.

Qualifications

• Strong organization and time management required.
• Solid verbal and internal communication skills.
• Ability to work independently and efficiently.
• Consistent attendance record is expected.

Responsibilities

• Address customer service emails.
• Maintain availability in chat software and respond to chat requests.
• Maintain high quality and customer service in all communications.
• Keep management updated on email volume and issues.
• Communicate with clients and other departments as needed.
• Assure quality control of outgoing email.
• Submit and follow up on EWOK submissions related to emails and accounts.
• Take on additional assignments or projects as needed.
• Phone use: infrequent (up to 5% of a workday).
• Outbound calls to leasing offices as needed.

Skills

Organization

Communication

Independent work

Attendance

Education

High School Diploma / GED or equivalent

Job description

Job Description

CHAT/EMAIL SPECIALIST

Department: Customer Service

Schedule: Monday - Friday 8 am - 5 pm MT, orMonday - Friday 9 am - 6 pm MT

Wage: $15.75 per hour plus tier based performance pay

Location: Hybrid (In office Tuesday, Wednesday, and Thursday)

Overview

Working in support chat is a fast-paced environment using software to chat with residents in real time to answer their questions and resolve their concerns. Applicants may be considered for a chat or email position, or a hybrid combination of both. Email specialists review and respond to incoming email requests, questions, suggestions, and complaints from the primary Conservice email accounts. Your ability to manage these issues with speed and accuracy will help ensure that customer needs are met, and resolutions are found.

Responsibilities

Address customer service emails

• Maintain availability in chat software and answer incoming chat requests
• Maintain high level of quality and customer service in all communication
• Keep management updated on e-mail volume and specific complaints or issues
• Communicate with clients and other departments as necessary
• Assure quality control of outgoing email
• Submit and follow up on personal EWOK submissions relating to emails and accounts
• Take on additional assignments or projects as needed
• Phone use:
• Inconsistent (up to 5% of a workday)
• Outbound calls to leasing offices as needed

Requirements

Qualifications

• Strong organization and time management
• Good verbal & internal communication skills
• Ability to work independently and efficiently
• Consistent attendance record

Education & Experience

• High School Diploma / GED or equivalent
• Comfortable enough with computers to learn and utilize Conservice’s internal software and document important information
• Knowledge and familiarity with multiple LOBs (SF, CCS, etc...)
• Past experience with chat/email customer communication helpful

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