Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

Talentify.io; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare company seeks a Pharmacy Technician to provide remote support for patients and medical professionals using an Opus Health program. This role offers a chance to contribute to improving patient outcomes, requiring essential qualifications such as pharmacy experience and HIPAA certification. Join a supportive, inclusive culture aimed at enhancing healthcare solutions and patient care.

Benefits

Opportunity for conversion to full-time role

Supportive and inclusive corporate culture

Qualifications

• Pharmacy Technician experience is required.
• 3 years of call center experience required.
• HIPAA certification is mandatory.

Responsibilities

• Serve as the primary contact for patients, pharmacies, and medical professionals.
• Provide initial support for customer requests and document resolutions.
• Suggest recommendations to management based on operational challenges.

Skills

Customer Support

Problem Resolution

Education

High School Diploma or equivalent

Job description

Employer Industry: Healthcare and Life Sciences

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for conversion to a full-time role with the employer
- Work remotely from the comfort of your home
- Supportive and inclusive corporate culture across multiple countries
- Chance to contribute to improving patient outcomes and healthcare solutions

What to Expect (Job Responsibilities):
- Serve as the primary contact for patients, pharmacies, and medical professionals using an Opus Health program
- Provide initial support for customer requests via various communication channels
- Assess user issues and deliver first-level support for problem resolution
- Document resolutions and escalate unresolved issues to the appropriate area
- Suggest recommendations to management based on operational challenges

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification is mandatory
- Minimum 3 years of call center experience required
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bilingual (English/Spanish) is a plus
- Experience in the healthcare or pharmaceutical industry

#Healthcare #CallCenter #RemoteWork #PatientSupport #PharmacyTechnician

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