Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

Talentify.io; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Talentify.io is offering a remote position as a primary call center contact in the healthcare sector. In this role, you will support patients and medical professionals, making a meaningful impact on patient access to therapies. The opportunity includes potential advancement and a supportive corporate culture.

Benefits

Opportunity for conversion to full-time

Supportive corporate culture

Career advancement potential

Qualifications

• Pharmacy Technician experience required.
• 3+ years of call center experience preferred.
• HIPAA certified.

Responsibilities

• Serve as the primary call center contact for patients and pharmacies.
• Provide initial support for customer requests via phone and other methods.
• Document resolution and escalate unresolved issues.

Skills

Communication

Problem Resolution

Teamwork

Education

High School Diploma or equivalent

Job description

Employer Industry: Healthcare and Life Sciences

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for conversion to a full-time employee with the employer
- 100% remote work-from-home position
- Supportive and inclusive corporate culture with a focus on teamwork
- Chance to make a positive impact on patient access to therapies
- Potential for career advancement within the organization

What to Expect (Job Responsibilities):
- Serve as the primary call center contact for patients, pharmacies, and medical professionals utilizing an Opus Health program
- Provide initial support for customer requests via telephone, email, fax, or other contact methods
- Assess user issues and provide first-level support for problem resolution
- Document resolution information and escalate unresolved issues to the appropriate area
- Recognize operational challenges and suggest recommendations to management as necessary

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bi-lingual (English/Spanish) is a plus

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