Call Center Rep - Medical Practice Remote Florida Only

Surgery Partners, Inc; Brandon (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Surgery Partners, Inc. is seeking a Front Office Scheduler to manage patient appointments and surgeries using Athena EHR. The role includes registering patients, verifying insurance, and guiding patients through pre-visit procedures in a fast-paced healthcare environment.

Ideal candidates will be bilingual (English/Spanish), highly organized, and capable of multitasking across multiple physicians and locations while maintaining excellent patient service standards.

Qualifications

• Must have high school diploma or equivalent.
• Experience in scheduling in a healthcare setting preferred.

Responsibilities

• Schedule appointments, consultations, and surgeries in Athena.
• Register new patients with accurate demographics and insurance details.
• Confirm appointments and verify insurance coverage.
• Educate patients on pre-visit protocols and paperwork.
• Take and route messages from patients, physicians, and pharmacies.
• Coordinate scheduling for multiple physicians and locations.
• Provide backup front office support and assist workflow.
• Reach out to new patients with a friendly welcome call.

Skills

Bilingual English/Spanish

Healthcare terminology

Multitasking

Organizational skills

Microsoft Office

Education

High School Diploma or equivalent

Tools

Athena EHR

Job description

• Answer incoming calls and direct them to the right departments
• Accurately schedule appointments, consultations, and surgeries in Athena
• Register new patients and input detailed demographic and insurance information
• Confirm appointments and verify insurance coverage
• Educate patients on pre-visit protocols, paperwork, and appointment details
• Take and route messages from patients, physicians, and pharmacies
• Coordinate scheduling for multiple physicians and locations
• Provide backup front office support and contribute to overall workflow
• Reach out to new patients with a friendly welcome call

What You'll Do

• Answer incoming calls and direct them to the right departments
• Accurately schedule appointments, consultations, and surgeries in Athena
• Register new patients and input detailed demographic and insurance information
• Confirm appointments and verify insurance coverage
• Educate patients on pre-visit protocols, paperwork, and appointment details
• Take and route messages from patients, physicians, and pharmacies
• Coordinate scheduling for multiple physicians and locations
• Provide backup front office support and contribute to overall workflow
• Reach out to new patients with a friendly welcome call

What We're Looking For

Education & Experience:

• High School Diploma or equivalent required
• Minimum 2 years of experience in appointment/surgery scheduling in a healthcare setting
• Prior experience working with insurance and EHR systems (Athena plus!)

Knowledge & Skills

• Familiarity with medical terminology and managed care contracts
• Excellent verbal/written communication and people skills in English and Spanish
• Strong organizational and time management abilities
• Proficient in Microsoft Office with fast, accurate data entry skills
• Ability to multitask while maintaining attention to detail

You'll Shine If You

• Love working with diverse patient populations
• Thrive in a team-oriented, collaborative setting
• Have a service-first mindset and are calm under pressure
• Are driven to provide the best patient experience every time

Physical & Mental Requirements

Standard office duties including sitting, standing, and using a computer. Must be able to handle a high volume of calls and multitask efficiently in a busy environment.