Call Center Receptionist

Westeasthub Llc; Yorba Linda (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Company parties

Dental insurance

Free food & snacks

Free uniforms

Health insurance

Profit sharing

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

Westeasthub Llc in Yorba Linda, California, is seeking a professional Call Center Receptionist to manage customer interactions. Duties include answering inbound calls, greeting customers, and making outbound calls to promote services. Ideal candidates will have a high school diploma and excellent communication skills. Previous experience in a receptionist or call center role is preferred. This position offers various benefits, including health insurance, paid time off, and opportunities for career growth.

Qualifications

• High school diploma or GED required; college coursework preferred.
• Previous experience in a receptionist or call center role is a plus.
• Excellent verbal and written communication skills.
• Strong customer service orientation and a proactive attitude.
• Ability to multitask and handle both inbound and outbound calls efficiently.
• Detail-oriented and organized with a strong focus on follow-through.

Responsibilities

• Answer inbound calls promptly and professionally.
• Greet and direct customers to the appropriate department.
• Log call details and customer interactions in the system.
• Assist with administrative tasks like scheduling and data entry.

Skills

Excellent verbal communication

Customer service orientation

Multitasking ability

Proficiency with Microsoft Office

Proficiency with call center software

Education

High school diploma or GED

College coursework preferred

Job description

Benefits

• 401(k)
• Company parties
• Dental insurance
• Free food & snacks
• Free uniforms
• Health insurance
• Profit sharing
• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a professional and personable Call Center Receptionist to be the first point of contact for our customers. In this role, you will answer incoming calls, direct inquiries, and proactively make outbound calls to promote our services and acquire new customers. You’ll play a key role in creating a welcoming experience and driving customer engagement.

Key Responsibilities

• Answer inbound calls promptly and professionally
• Greet and direct customers to the appropriate department or resource
• Make outbound calls to promote services and acquire new customers
• Provide accurate information about products, services, and promotions
• Log call details and customer interactions in the system
• Assist with administrative tasks like scheduling, data entry, and follow-ups
• Maintain a professional, organized front-desk environment

Qualifications

• High school diploma or GED required; college coursework preferred
• Previous experience in a receptionist or call center role is a plus
• Excellent verbal and written communication skills
• Strong customer service orientation and a proactive attitude
• Ability to multitask and handle both inbound and outbound calls efficiently
• Proficiency with Microsoft Office and call center software
• Detail-oriented and organized with a strong focus on follow-through