CELL CENTER SUPERVISOR ROLE

Healthcare Support Staffing; Jersey City (NJ); On-site; USD 65,000 - 85,000; Full time

Job summary

A national healthcare staffing firm is seeking a Call Center Supervisor in Jersey City. This role involves managing staff performance, ensuring exceptional customer service, and participating in departmental initiatives. The ideal candidate should have a Bachelor's Degree and 3 years of leadership experience in an inbound call center. Additionally, strong analytical skills and proficiency in Microsoft Excel are essential. If interested, please contact the recruiting consultant to explore this opportunity.

Qualifications

• 3 years of Leadership experience in a large INBOUND call center.
• 3 years of experience in an INBOUND Call Center.
• Ability to balance multiple priorities.

Responsibilities

• Manage daily operations of call center staff to ensure exceptional service.
• Evaluate staff performance for quality and compliance.
• Monitor and track budget-related expenses.
• Develop positive relationships with internal and external customers.

Skills

Leadership Skills

Team Player

Strong Analytical Skills

Interpersonal Skills

Metrics Driven

Advanced Microsoft Excel Skills

Education

Bachelor's Degree

Job description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

ABOUT THE JOB:

This is a Call Center Supervisor. Responsible for the daily management of staff and inventory to ensure delivery of exceptional customer service.

Responsibilities:

Evaluate strengths and weaknesses of staff in order to foster a positive working environment which includes: Daily evaluations, coaching and mentoring the business team in order to enhance staff performance levels for quality, production, and attendance while ensuring accuracy and compliance with internal/external policies.

Allocate work assignments to ensure daily receipts are processed in accordance with Service Agreements

Review work load to identify gaps in processes and/or inefficiencies.

Incorporate applicable workflows and business rules.

Perform appropriate data analysis and reporting.

Ensure customer satisfaction by developing business partnerships with internal and external customers for seamless results and by expediting resolutions of complex problems/issues either by resolution, or escalation.

Monitor and track expenses as tied to the defined budget.

Provide coaching/mentoring to less experienced staff members and peers.

May oversee multiple work teams and/or servicing of multiple projects.

May participate in and/or lead departmental and interdepartmental work groups.

Perform other relevant tasks as assigned by management.

Take initiative!

Qualifications

Requires a Bachelor's Degree

3 years of Leadership experience of a large INBOUND call center

3 years INBOUND Call Center

MUST BE METRICS DRIVEN and articulate what they have done

Must have a VERY supportive attitude and be a mentor to his reps.

Advanced Microsoft Excel Skills

Ability to balance multiple priorities.

Leadership Skills, Team Player, Strong Analytical, and Interpersonal Skills.

Additional Information

Interested in being considered?

If you are interested in applying to this position, please contact Katleen Angala at 321-445-8143 and click the Green "I’m Interested" Button to email your resume.