Call Center Medical Receptionist

Wilson County Memorial Hospital District; Floresville (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

Wilson County Memorial Hospital District is seeking a front desk receptionist to answer calls, schedule appointments, and manage patient check-in/out at the Floresville facility. You will handle messages, fax communications, and provide directions to patients.

Fluency in Spanish is preferred, with a GED or high school diploma acceptable, and prior call center experience a plus. Responsibilities include direct patient interaction, information dissemination, and collaboration with clinical staff

Qualifications

• High school diploma or GED or equivalent experience.
• Fluent or conversational Spanish preferred.
• Experience in front desk or call center roles is a plus.

Responsibilities

• Answer incoming calls and route to appropriate personnel.
• Schedule appointments for family practice providers.
• Create telephone encounters for specialty offices.
• Handle refill requests within criteria and relay messages.
• Check in/out patients and collect copays when applicable.
• Maintain fax system and route incoming/outgoing faxes.
• Provide directions and information about the organization.

Skills

Bilingual Spanish

Call center experience

Customer service

Phone etiquette

Education

High School Diploma or GED

Job description

Summary Operates PBX or multiline telephone Cisco/Finesse phone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties.Essential Duties and Responsibilities include the following. Other duties may be assigned.Answers incoming telephone calls, determines purpose of callers.Focuses on First ResolutionWorking in Call Center environmentSchedules appointments for family practice providers.Create telephone encounter for Specialty offices.Refill Request for family practice providers, within proper criteria.Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.Answers questions about organization and provides callers with address, directions, and other information.Maintains virtual fax, sends faxes, and retrieves and routes incoming faxes.Clinic front desk duties when needed, patient check in/out, collect copaysHandle provider letters mailed to patientsEducation and/or ExperienceHigh school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.Other Skills and AbilitiesAbility to speak fluent Spanish preferred