Call Center Medical Receptionist

Wilson County Memorial Hospital District; United States; On-site; USD 28,000 - 36,000; Full time

Job summary

Wilson County Memorial Hospital District is seeking a courteous Clinic Receptionist to operate the PBX and greet patients at the front desk. You will answer calls, schedule appointments, create encounters for specialists, relay messages, and direct visitors to the correct department.

Spanish language ability is preferred. The role includes collecting copays, managing faxes, and providing directions and information about the organization to patients and callers.

Qualifications

• High school diploma or GED, or equivalent.
• Spanish fluency preferred.
• One to three months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Answers incoming telephone calls, determines purpose of callers and directs to appropriate personnel.
• Focuses on First Resolution in a Call Center environment.
• Schedules appointments for family practice providers.
• Create telephone encounter for Specialty offices.
• Refill Request for family practice providers, within proper criteria.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information.
• Maintains virtual fax, sends faxes, and retrieves and routes incoming faxes.
• Clinic front desk duties when needed, patient check in/out, collect copays.
• Handle provider letters mailed to patients.

Skills

Spanish language (preferred)

Education

High School Diploma or GED

Job description

Summary Operates PBX or multiline telephone Cisco/Finesse phone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Essential Duties and Responsibilities

• - Answers incoming telephone calls, determines purpose of callers.
• - Focuses on First Resolution
• - Working in Call Center environment
• - Schedules appointments for family practice providers.
• - Create telephone encounter for Specialty offices.
• - Refill Request for family practice providers, within proper criteria.
• - Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• - Answers questions about organization and provides callers with address, directions, and other information.
• - Maintains virtual fax, sends faxes, and retrieves and routes incoming faxes.
• - Clinic front desk duties when needed, patient check in/out, collect copays
• - Handle provider letters mailed to patients

Qualifications

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Other Skills and Abilities

Ability to speak fluent Spanish preferred