Call Center Representative (Family Practice Clinics)

Prosser Memorial Health; Prosser (WA); On-site; USD 28,750 - 41,589; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Retirement plan with employer contributions

Incentive compensation program

Job summary

Prosser Memorial Health is seeking a full-time medical clerk responsible for managing appointment calls and scheduling for all clinics. The role involves ensuring exceptional customer service while handling patient-provider communications.

Candidates must have a high school diploma or GED, with bilingual (Spanish) skills required. The position offers a competitive pay range of $20.87-$30.19 and excellent benefits including health coverage and retirement plan contributions.

Qualifications

• High school diploma or GED required.
• Bilingual; Spanish speaking is mandatory.
• Preferred: Six months medical clerk/receptionist experience.
• Excellent customer service skills necessary.

Responsibilities

• Manage incoming appointment calls and scheduling.
• Maintain EPIC chart information and comply with HIPAA.
• Verify payer source eligibility and obtain billing information.

Skills

Customer service skills

Bilingual; Spanish speaking

Ability to communicate with cultural backgrounds

Medical terminology knowledge

Education

High school diploma or GED

Medical clerk/receptionist experience

Job description

FT, 80 hrs/pp, 1.0 FTE; days; varies as scheduled.

Job Summary

Responsible for all incoming appointment calls and scheduling as well as corresponding communications between patients and providers for all PMH clinics. Answers phone calls directed to clinics, takes messages in EPIC, schedules appointments, obtains billing information, verifies eligibility of payer source, runs estimates as deemed necessary, maintains EPIC chart information, complies with HIPAA privacy practices. May be responsible for verifying accurate authorizations obtained on referral if applicable.

Education and/or Experience Requirements

• High school diploma or GED.
• Bilingual; Spanish speaking required.
• Excellent customer service skills.
• Ability to communicate professionally and effectively with various cultural backgrounds.
• Preferred: Six months medical clerk/receptionist experience.
• Medical terminology and anatomy background.

Compensation & Benefits

• Pay Range: $20.87-$30.19
• Incentive Compensation: Eligible for up to 5% of annual salary through the incentive program
• Excellent health, dental, and vision benefits
• Retirement plan with employer contributions