Call Center Manager: Salesforce Pro Driving Churn Reduction

Square; Fairfield (CA); On-site; USD 115,000 - 183,000; Full time

Job summary

Square's Call Center Manager in Fairfield, CA leads from day one with strategic churn reduction and a results-driven mindset. You will own Salesforce Service Cloud, chase warm referrals, and deliver compelling demos to fast-moving buyers, all while preserving weekends and balance.

Join a collaborative team that coaches, covers, and grows your career in a high-velocity environment where performance is measured against clear manager standards.

Qualifications

• Proven ability to manage competing priorities under tight deadlines.
• Experience presenting ideas to stakeholders at all levels.
• Comfort in a fast-paced, ego-light environment.
• Ability to be measured against a clear manager bar.
• Proficiency with Salesforce Service Cloud.

Responsibilities

• Chase down warm referrals before competitors in Fairfield get the call.
• Beat last quarter's $115,000 - $183,000 number without burning the pipeline.
• Deliver persuasive product demos to fast-paced buyers and stakeholders.
• Carry the booth conversation past small talk into next steps.
• Script the webinar that fills the sales marketing top of funnel.

Skills

Prioritization under pressure

Stakeholder presentation

Fast-paced environment

Managerial performance metrics

Salesforce Service Cloud proficiency

Collaboration & teamwork

Tools

Salesforce Service Cloud

Job description

Square's Call Center Manager in Fairfield, CA leads from day one with strategic churn reduction and a results-driven mindset. You will own Salesforce Service Cloud, chase warm referrals, and deliver compelling demos to fast-moving buyers, all while preserving weekends and balance.

Join a collaborative team that coaches, covers, and grows your career in a high-velocity environment where performance is measured against clear manager standards.