Call Center Manager

Square; Fairfield (CA); On-site; USD 115,000 - 183,000; Full time

Job summary

Square's Call Center Manager in Fairfield, CA leads from day one with strategic churn reduction and a results-driven mindset. You will own Salesforce Service Cloud, chase warm referrals, and deliver compelling demos to fast-moving buyers, all while preserving weekends and balance.

Join a collaborative team that coaches, covers, and grows your career in a high-velocity environment where performance is measured against clear manager standards.

Qualifications

• Proven ability to manage competing priorities under tight deadlines.
• Experience presenting ideas to stakeholders at all levels.
• Comfort in a fast-paced, ego-light environment.
• Ability to be measured against a clear manager bar.
• Proficiency with Salesforce Service Cloud.

Responsibilities

• Chase down warm referrals before competitors in Fairfield get the call.
• Beat last quarter's $115,000 - $183,000 number without burning the pipeline.
• Deliver persuasive product demos to fast-paced buyers and stakeholders.
• Carry the booth conversation past small talk into next steps.
• Script the webinar that fills the sales marketing top of funnel.

Skills

Prioritization under pressure

Stakeholder presentation

Fast-paced environment

Managerial performance metrics

Salesforce Service Cloud proficiency

Collaboration & teamwork

Tools

Salesforce Service Cloud

Job description

Think of this Call Center Manager job at Square as part strategist, part hunter, all results, with Churn Reduction sharpening every move. Earn $115,000 - $183,000 as a Call Center Manager, take ownership of Salesforce Service Cloud from day one, and build your career with a collaborative team.

Key Responsibilities

• Chase down warm referrals before competitors in Fairfield get the call


• Beat last quarter's $115,000 - $183,000 number without burning the pipeline


• Deliver persuasive product demos to fast-paced buyers and stakeholders


• Carry the booth conversation past small talk into next steps


• Script the webinar that fills the sales marketing top of funnel

What You'll Bring

• Demonstrated ability to manage competing priorities under tight deadlines


• Comfortable presenting ideas to stakeholders at every level


• Comfort working in a fast-paced, ego-light environment


• Comfort being measured against a clear manager bar


• A knack for Salesforce Service Cloud that colleagues quietly come to rely on


• Demonstrated knack for making the joyfully-rigorous feel manageable

Founded by engineers who believe small teams ship great software, Square now serves customers across the country from its Fairfield, CA office. Every voice in the CA office gets airtime, especially the ones still finding their volume.

This manager role pays $115,000 - $183,000 and surrounds it with coaching, coverage, and hours that respect your weekends in CA.