Call Center Manager - Ownership, Growth, Flexible Schedule

Enbridge; Bellevue (NE); On-site; USD 98,000 - 134,000; Full time

Job summary

Enbridge in Bellevue, NE seeks a Call Center Manager to own and optimize sales marketing workflows. The role emphasizes writing crisp messaging for ads, emails, and web pages that convert, and implementing a Freshdesk-driven scoring model to rank leads.

You will leverage Jira Service Management insights while maintaining a service-oriented ROI narrative for senior leadership. The ideal candidate has strong communication skills, ownership mindset, and a track record in sales marketing

Qualifications

• Hands-on CSAT reporting with Jira Service Management
• Ownership mindset with scalable impact
• Pattern recognition across multiple sales marketing engagements
• Ability to communicate clearly in writing and verbally
• Experience driving sales marketing projects and campaigns

Responsibilities

• Rewrite the one-pager until a Bellevue stranger gets it in ten seconds
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Stand up a Freshdesk-driven scoring model the whole team believes
• Pair Jira Service Management insight with gut feel to rank the hottest leads
• Frame the service-minded ROI a Bellevue, NE CFO can defend internally

Skills

CSAT reporting

Ownership mindset

Pattern recognition

Communication skills

Sales marketing experience

Calm under pressure

Written and verbal communication

Lead management

Tools

Jira Service Management

Freshdesk

Job description

Enbridge in Bellevue, NE seeks a Call Center Manager to own and optimize sales marketing workflows. The role emphasizes writing crisp messaging for ads, emails, and web pages that convert, and implementing a Freshdesk-driven scoring model to rank leads.

You will leverage Jira Service Management insights while maintaining a service-oriented ROI narrative for senior leadership. The ideal candidate has strong communication skills, ownership mindset, and a track record in sales marketing