Call Center Manager — Growth & Strategy Lead

Energy Innovation Corp; Mankato (MN); On-site; USD 88,000 - 142,000; Full time

Benefits offered by this job

Mentorship program

Benefits package

Growth opportunities

Job summary

Enbridge, based in Mankato, MN, is seeking a Call Center Manager who will own HubSpot Service Hub and drive faster wins for our customer base. The role focuses on data-driven messaging, lead routing, and forecast accuracy.

You will collaborate with finance and sales, test messaging variations, map buyer pain to Enbridge's materials, and manage CRM records. Mentorship, benefits, and growth opportunities come with the position.

Qualifications

• Experience with Customer Journey Mapping and client listening.
• Strong networking and collaboration abilities.
• Adaptable mindset with a customer-centric approach.

Responsibilities

• Speak with finance to align numbers and strategy with prospects.
• Test messaging variations and iterate based on data.
• Turn churned logos into win-back targets with a plan.
• Read intent data and route hot leads first.
• Map buyer pain to Enbridge's pitch deck.
• Maintain CRM records and forecast monthly bookings.
• Hunt for unique partnership angles in the region.
• Report on attribution and ROI to inform budget cycles.

Skills

Customer Journey Mapping

Networking

Listening skills

Adaptability

Tools

Avaya

Job description

Enbridge, based in Mankato, MN, is seeking a Call Center Manager who will own HubSpot Service Hub and drive faster wins for our customer base. The role focuses on data-driven messaging, lead routing, and forecast accuracy.

You will collaborate with finance and sales, test messaging variations, map buyer pain to Enbridge's materials, and manage CRM records. Mentorship, benefits, and growth opportunities come with the position.