Call Center Manager

Energy Innovation Corp; Mankato (MN); On-site; USD 88,000 - 142,000; Full time

Benefits offered by this job

Mentorship program

Benefits package

Growth opportunities

Job summary

Enbridge, based in Mankato, MN, is seeking a Call Center Manager who will own HubSpot Service Hub and drive faster wins for our customer base. The role focuses on data-driven messaging, lead routing, and forecast accuracy.

You will collaborate with finance and sales, test messaging variations, map buyer pain to Enbridge's materials, and manage CRM records. Mentorship, benefits, and growth opportunities come with the position.

Qualifications

• Experience with Customer Journey Mapping and client listening.
• Strong networking and collaboration abilities.
• Adaptable mindset with a customer-centric approach.

Responsibilities

• Speak with finance to align numbers and strategy with prospects.
• Test messaging variations and iterate based on data.
• Turn churned logos into win-back targets with a plan.
• Read intent data and route hot leads first.
• Map buyer pain to Enbridge's pitch deck.
• Maintain CRM records and forecast monthly bookings.
• Hunt for unique partnership angles in the region.
• Report on attribution and ROI to inform budget cycles.

Skills

Customer Journey Mapping

Networking

Listening skills

Adaptability

Tools

Avaya

Job description

Enbridge opened a Call Center Manager position because our Mankato customers are buying faster than our team can keep up. The Mankato role is less about the $88,000 - $142,000 and more about what 8 years of HubSpot Service Hub lets you own at Enbridge.

Key Responsibilities

• Talk numbers with finance, then talk vision with prospects
• Test messaging variations and iterate based on performance data
• Turn churned sales marketing logos into win-back targets with a plan
• Read intent data and route the Mankato hot leads first
• Map buyer pain to Enbridge's pitch deck, slide by slide
• Maintain accurate records in the CRM and forecast monthly bookings
• Hunt for partnership angles no one in Mankato, MN has tried
• Report on attribution and channel ROI to inform the $88,000 - $142,000 budget cycle

What You'll Bring

• Working knowledge of Customer Journey Mapping alongside transferable Networking chops
• Hands-on familiarity with Avaya, sharpened by Adaptability side projects
• Proven aptitude for Customer Journey Mapping, ideally near Mankato, MN
• The kind of listening that makes the other person feel heard

As an innovative leader in sales marketing, Enbridge draws top talent to its Mankato, MN headquarters. Growth budgets at Enbridge are generous because a sharper Facilitation you means a stronger team.

Get $88,000 - $142,000, get a mentor, get benefits, and get the freedom to grow your Avaya without anyone watching the clock.

Still hiring, still current, still waiting for someone like you.