Call Center Manager - Lead Teams, Drive Growth & Bonuses

Bath Concepts Independent Dealers; Valparaiso (IN); Sur place; USD 51 000 - 63 000; Plein temps

Avantages offerts par ce poste

Bonuses and commission

Career growth

Supportive team environment

Full-time position

Résumé du poste

BCI Acrylic, Inc. in Valparaiso, IN is seeking an experienced Call Center Manager to lead our customer service team in the Valparaiso office. The role requires strong leadership, exceptional communication, and the ability to mentor staff while ensuring high levels of customer satisfaction.

You will schedule, hire, train, and manage call center reps, oversee inbound/outbound calls, and drive performance against weekly and monthly goals. Evening and weekend availability is expected as needed.

Qualifications

• Previous call center management or supervisory experience preferred.
• Excellent leadership and coaching skills.
• Excellent communication and interpersonal abilities.
• Proficient with Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Goal-oriented with a proven ability to motivate a team.

Responsabilités

• Schedule and confirm appointments
• Recruit, hire, train, and manage Call Center Representatives
• Answer inbound calls and oversee outbound calling efforts
• Deliver exceptional customer service
• Manage sales representatives' schedules
• Monitor team performance and achieve weekly and monthly goals
• Track key performance metrics and drive continuous improvement
• Resolve customer and employee issues in a professional manner

Connaissances

Leadership

Coaching

Communication

Interpersonal skills

Multitasking

Team motivation

Problem solving

Outils

Microsoft Office

Description du poste

BCI Acrylic, Inc. in Valparaiso, IN is seeking an experienced Call Center Manager to lead our customer service team in the Valparaiso office. The role requires strong leadership, exceptional communication, and the ability to mentor staff while ensuring high levels of customer satisfaction.

You will schedule, hire, train, and manage call center reps, oversee inbound/outbound calls, and drive performance against weekly and monthly goals. Evening and weekend availability is expected as needed.