Call Center Manager

Bath Concepts Independent Dealers; Valparaiso (IN); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Bonuses and commission

Career growth

Supportive team environment

Full-time position

Job summary

BCI Acrylic, Inc. in Valparaiso, IN is seeking an experienced Call Center Manager to lead our customer service team in the Valparaiso office. The role requires strong leadership, exceptional communication, and the ability to mentor staff while ensuring high levels of customer satisfaction.

You will schedule, hire, train, and manage call center reps, oversee inbound/outbound calls, and drive performance against weekly and monthly goals. Evening and weekend availability is expected as needed.

Qualifications

• Previous call center management or supervisory experience preferred.
• Excellent leadership and coaching skills.
• Excellent communication and interpersonal abilities.
• Proficient with Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Goal-oriented with a proven ability to motivate a team.

Responsibilities

• Schedule and confirm appointments
• Recruit, hire, train, and manage Call Center Representatives
• Answer inbound calls and oversee outbound calling efforts
• Deliver exceptional customer service
• Manage sales representatives' schedules
• Monitor team performance and achieve weekly and monthly goals
• Track key performance metrics and drive continuous improvement
• Resolve customer and employee issues in a professional manner

Skills

Leadership

Coaching

Communication

Interpersonal skills

Multitasking

Team motivation

Problem solving

Tools

Microsoft Office

Job description

Call Center Manager

Location: Valparaiso, IN
Compensation: $57,000 annually + bonuses and commission

Job Description

Creating a fresh solution to bath remodeling, Lori K Bath offers a stylish, cost-effective, low-maintenance bath improvement solution to homeowners, commercial customers, and consumers with accessibility needs. Lori K Bath was created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and have extended that same level of quality into all of our products.

America's fastest-growing acrylic bath remodeling company, Lori K Bath of Valparaiso is seeking an experienced Call Center Manager for our Valparaiso, Indiana office. Qualified applicants will possess excellent leadership, communication, and organizational skills, along with previous management and customer service experience. Candidates must be comfortable working evenings and weekends as needed and be able to effectively resolve customer and employee concerns.

Responsibilities

• Schedule and confirm appointments
• Recruit, hire, train, and manage Call Center Representatives
• Answer inbound calls and oversee outbound calling efforts
• Deliver exceptional customer service
• Manage sales representatives' schedules
• Monitor team performance and achieve weekly and monthly goals
• Track key performance metrics and drive continuous improvement
• Resolve customer and employee issues in a professional manner

Qualifications

• Previous call center management or supervisory experience preferred
• Strong leadership and coaching skills
• Excellent communication and interpersonal abilities
• Proficient computer skills, including Microsoft Office
• Ability to multitask in a fast-paced environment
• Goal-oriented with a proven ability to motivate a team

Benefits

• Base salary of $57,000 annually
• Performance-based bonuses and commission opportunities
• Career growth with an industry-leading company
• Supportive team environment
• Full-time position