Call Center Manager - Lead, Optimize & Grow

Bath Concepts Independent Dealers; Valparaiso (IN); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Base salary $57,000 annually

Bonuses and commission opportunities

Job summary

Lori K Bath in Valparaiso, IN is seeking an experienced Call Center Manager to lead our Valparaiso office. The role requires strong leadership, customer service excellence, and the ability to manage a busy call center and sales support team.

The position offers base salary plus bonuses and commissions, with evening and weekend flexibility as needed. Join America's fastest-growing acrylic bath remodeling company and contribute to ongoing quality and service improvements.

Qualifications

• Previous call center management or supervisory experience preferred.
• Strong leadership and coaching skills.
• Excellent communication and interpersonal abilities.
• Proficient computer skills, including Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Goal-oriented with a proven ability to motivate a team.

Responsibilities

• Schedule and confirm appointments
• Recruit, hire, train, and manage Call Center Representatives
• Answer inbound calls and oversee outbound calling efforts
• Deliver exceptional customer service
• Manage sales representatives' schedules
• Monitor team performance and achieve weekly and monthly goals
• Track key performance metrics and drive continuous improvement
• Resolve customer and employee issues in a professional manner

Skills

Leadership

Communication

Multitasking

Coaching

Microsoft Office

Tools

Microsoft Office

Job description

Lori K Bath in Valparaiso, IN is seeking an experienced Call Center Manager to lead our Valparaiso office. The role requires strong leadership, customer service excellence, and the ability to manage a busy call center and sales support team.

The position offers base salary plus bonuses and commissions, with evening and weekend flexibility as needed. Join America's fastest-growing acrylic bath remodeling company and contribute to ongoing quality and service improvements.