Customer Care Pro — Schedule Wins & Bonuses

Amps & Volts Electric, Inc.; United States; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Company-matched retirement plan

Professional development opportunities

Tuition Reimbursement Plan

Friends & Family Discounts

Job summary

Amps & Volts Electric, Inc. is seeking a Customer Care Representative in Valparaiso, Indiana. This in-person role focuses on customer care, scheduling service appointments, and delivering an exceptional first-contact experience.

You will handle warm calls, follow-up on estimates and promotions, and work closely with dispatchers and field staff to keep technicians' schedules full. Compensation includes base pay plus performance bonuses after 90 days.

Qualifications

• High school diploma or GED.
• Experience in customer service or call center preferred.
• Strong written communication and attention to detail.
• Ability to learn and use ServiceTitan.
• Able to multitask in a fast-paced office.
• Dependable, punctual, and professional.
• Able to travel occasionally for training/events.

Responsibilities

• Answer incoming customer calls promptly and courteously.
• Schedule service appointments and manage customer details.
• Explain appointment information and service expectations.
• Follow company procedures and maintain accurate records.
• Make outbound calls to follow up on estimates and promotions.
• Collaborate with dispatcher and field team to ensure accurate information.
• Assist with dispatching if needed.
• Maintain professionalism during high call volumes.

Skills

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Reliability

Call center experience

Education

High school diploma or GED

Tools

ServiceTitan

Job description

Amps & Volts Electric, Inc. is seeking a Customer Care Representative in Valparaiso, Indiana. This in-person role focuses on customer care, scheduling service appointments, and delivering an exceptional first-contact experience.

You will handle warm calls, follow-up on estimates and promotions, and work closely with dispatchers and field staff to keep technicians' schedules full. Compensation includes base pay plus performance bonuses after 90 days.