Call Center Manager

Bath Concepts Independent Dealers; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Salary bonus opportunities

Job summary

Bath Concepts Independent Dealers is seeking an experienced Call Center Manager to join the team in-office. You will lead a call center, hire/train staff, handle inbound/outbound calls, and ensure high levels of customer service while meeting quotas.

The role emphasizes managing reps, scheduling, and achieving weekly/monthly targets, with a compensation package that includes salary and bonus opportunities.

Qualifications

• Experience managing call center teams.
• Excellent computer and communication skills.
• Availability to work evenings and weekends.

Responsibilities

• Schedule and confirm appointments.
• Hire, train and manage Call Center Representatives.
• Answer inbound calls and make outbound calls as needed and as a training tool.
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas

Skills

Computer skills

Communication skills

Management experience

Job description

Job Description

Job Description

Call Center Manager

Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.

We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.

Job duties include:

• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas

We have an excellent compensation package for this position that includes a salary and bonus opportunities.