Call Center Manager — Lead Full Sales Cycle & CRM

Merck; New Haven (CT); Presencial; USD 106 000 - 152 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full benefits

Resumo da oferta

A Call Center Manager at Merck turns market noise into a sequence of yeses, and Knowledge Base Management is how the signal gets through. This manager role pairs a $106,000 - $152,000 salary with hands‑on ownership, a collaborative team, and clear opportunities to level up.

Key responsibilities include tracking pipeline performance, feeding Active Listening signals to sales, owning the full sales cycle, negotiating pricing, and maintaining CRM records to forecast monthly bookings.

Qualificações

• Bachelor's degree in a related field or equivalent experience.
• Clear written communication and documentation skills.
• Familiarity with contract teams and inclusive processes.
• Knowledge Base Management and problem solving experience.
• Understanding of the New Haven market and local sales landscape.

Responsabilidades

• Track pipeline performance and report results to leadership each week
• Feed sales the Active Listening signals that say a buyer is ready now
• Own the full sales cycle from initial outreach to signed contract
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Maintain accurate records in the CRM and forecast monthly bookings
• Hunt for partnership angles no one in New Haven, CT has tried

Conhecimentos

Effective communicator

Documentation

Problem solving

KB management

Team collaboration

Formação académica

Bachelor's degree or equivalent experience

Ferramentas

CRM systems

Descrição da oferta de emprego

A Call Center Manager at Merck turns market noise into a sequence of yeses, and Knowledge Base Management is how the signal gets through. This manager role pairs a $106,000 - $152,000 salary with hands‑on ownership, a collaborative team, and clear opportunities to level up.

Key responsibilities include tracking pipeline performance, feeding Active Listening signals to sales, owning the full sales cycle, negotiating pricing, and maintaining CRM records to forecast monthly bookings.