Call Center Manager

Mercedes-Benz; Concord (CA); Remote; USD 126,000 - 193,000; Full time

Job summary

Mercedes-Benz is building a remote revenue team in California, and the Call Center Manager role sets the pace. This leader will own the funnel from first click to closed-won, translating dashboards into actionable stories for the sales floor and driving cross-sell initiatives across Concord, CA.

Expect a high-impact, manager-level role with substantial responsibility, remote flexibility, and compensation designed to reflect the scope of revenue ownership in the CA market.

Responsibilities

• Draft the cold-outreach copy that survives a manager buyer's inbox
• Translate Talkdesk dashboards into stories the sales floor actually uses
• Decode why CA buyers say yes and double down on it
• Dig into Cross-selling funnels and fix the step where buyers vanish
• Open doors in Concord, CA that a manager title alone can't
• Keep the messaging consistent from Concord, CA billboards to cold DMs
• Analyze campaign metrics and optimize spend against revenue targets
• Own the funnel from first click to closed-won, top to bottom

Job description

Mercedes-Benz is building a remote revenue team in CA, and this Call Center Manager seat is the one that sets the pace. A Call Center Manager seat that takes 7 years of Talkdesk seriously, pays $126,000 - $193,000, and hands over the sales marketing reins.

Key Responsibilities

• Draft the cold-outreach copy that survives a manager buyer's inbox
• Translate Talkdesk dashboards into stories the sales floor actually uses
• Decode why CA buyers say yes and double down on it
• Dig into Cross-selling funnels and fix the step where buyers vanish
• Open doors in Concord, CA that a manager title alone can't
• Keep the messaging consistent from Concord, CA billboards to cold DMs
• Analyze campaign metrics and optimize spend against revenue targets
• Own the funnel from first click to closed-won, top to bottom

What You'll Bring

• The discipline to document while it's fresh, not after it's forgotten
• The kind of reliability that earns you the hard assignments
• Sharp organizational skills and an ability to juggle multiple workstreams
• The kind of empathy that makes hard feedback land softly

Mercedes-Benz doesn't sell sales marketing so much as guarantee it, a client-centric distinction the Concord, CA team takes personally. Every Call Center Manager at Mercedes-Benz owns an outcome, not just a checklist of tasks.

Expect $126,000 - $193,000, yes, but also expect the kind of benefits and remote flexibility that make Mondays in Concord feel lighter.

Live and listening, the hiring team reads new applications as they arrive.