Call Center Manager

Merck; New Haven (CT); On-site; USD 106,000 - 152,000; Full time

Benefits offered by this job

Full benefits

Job summary

A Call Center Manager at Merck turns market noise into a sequence of yeses, and Knowledge Base Management is how the signal gets through. This manager role pairs a $106,000 - $152,000 salary with hands‑on ownership, a collaborative team, and clear opportunities to level up.

Key responsibilities include tracking pipeline performance, feeding Active Listening signals to sales, owning the full sales cycle, negotiating pricing, and maintaining CRM records to forecast monthly bookings.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Clear written communication and documentation skills.
• Familiarity with contract teams and inclusive processes.
• Knowledge Base Management and problem solving experience.
• Understanding of the New Haven market and local sales landscape.

Responsibilities

• Track pipeline performance and report results to leadership each week
• Feed sales the Active Listening signals that say a buyer is ready now
• Own the full sales cycle from initial outreach to signed contract
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Maintain accurate records in the CRM and forecast monthly bookings
• Hunt for partnership angles no one in New Haven, CT has tried

Skills

Effective communicator

Documentation

Problem solving

KB management

Team collaboration

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

Job description

A Call Center Manager at Merck turns market noise into a sequence of yeses, and Knowledge Base Management is how the signal gets through. This manager role pairs a $106,000 - $152,000 salary with hands‑on ownership, a collaborative team, and clear opportunities to level up.

Key Responsibilities

• Track pipeline performance and report results to leadership each week
• Feed sales the Active Listening signals that say a buyer is ready now
• Own the full sales cycle from initial outreach to signed contract
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Maintain accurate records in the CRM and forecast monthly bookings
• Hunt for partnership angles no one in New Haven, CT has tried

What You'll Bring

• A communicator who writes the meeting recap nobody asked for but everyone reads
• Bachelor's degree in a related field, or equivalent practical experience
• Clarity of thought that shows up in tidy documentation
• Familiarity with the rhythms of an inclusive contract team
• Working understanding of both Knowledge Base Management and Problem Solving in real-world settings
• Familiarity with the New Haven market and local sales marketing landscape
• Curiosity that outpaces your current job description

You won’t find Merck on every billboard, but inside sales marketing circles across CT, this people‑first team is well known. People here care as much about how we work together as what we ship.

Open with $106,000 - $152,000, grow your Decision Making under a mentor, lean on full benefits, and flex your hours the way grown‑ups should.

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