Call Center Representative

Luxury Bath Technologies Corporate; Phoenix (AZ); On-site; USD 30,000 - 50,000; Full time

Job summary

A forward-thinking company in the acrylic bath remodeling sector is seeking a Call Center Representative to join their dynamic team in Phoenix. This entry-level position offers a fantastic opportunity to enhance customer service skills while making a positive impact on homeowners looking to improve their living spaces. You'll engage with clients, set appointments, and help drive sales through effective communication. With a competitive compensation structure and a supportive training environment, this role is perfect for those eager to grow in a rewarding industry. Join us and be part of a team that values your contributions!

Qualifications

• Relevant experience in telemarketing or sales is preferred.
• Knowledge of marketing principles is essential.

Responsibilities

• Deliver scripted pitches and handle homeowner inquiries.
• Input lead information and confirm appointments.

Skills

Customer Service Skills

Sales Knowledge

Marketing Principles

Telemarketing Experience

Education

High School Diploma

Tools

Computer Applications

Job description

Optum Home Solutions is a rapidly growing brand in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free.

We are looking for a Call Center Representative for our Phoenix, AZ market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income while making a positive impact that helps homeowners improve their homes.

General Purpose:

Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations, input lead information, update reports, and answer phone calls from ads.

Responsibilities:

• Deliver scripted pitch to the homeowners
• Adjust scripted pitch to meet needs of specific homeowners
• Handle homeowner's questions and objections
• Obtain homeowners information including names and addresses, phone numbers, etc.
• Receive appointments over the telephone
• Input appointment details into the computer system
• Input homeowners’ information and important details of conversation
• Confirm appointments placed with canvassers or sales representatives
• Issue appointments for reps to meet prospective homeowners
• Quality control phone calls
• Answer telephone calls from potential homeowners who are responding to advertisements
• Contact homeowners to follow up on initial interaction
• Update lead information and maintain reports

Qualifications:

• Knowledge of sales and marketing principles and strategies
• Relevant work experience in telemarketing, sales, marketing, or promotions
• Product knowledge -- Training provided
• Proficiency in relevant computer applications

Compensation for this role is $17-20/hr plus commission.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Internet Publishing