Call Center Representative

Luxury Bath Technologies Corporate; Tempe (AZ); On-site; USD 23,419 - 27,552; Full time

Job summary

An established industry player is seeking a dedicated Call Center Representative in Phoenix, AZ. This entry-level role offers a unique opportunity to engage with homeowners, helping them schedule consultations for bath remodeling services. You will be responsible for managing inbound calls, inputting lead information, and conducting follow-ups to ensure customer satisfaction. The position not only provides a competitive hourly wage but also the chance to earn commissions based on performance. Join a team that values quality service and aims to make a positive impact in the community.

Qualifications

• Knowledge of sales and marketing principles and strategies.
• Relevant experience in telemarketing, sales, or promotions.

Responsibilities

• Deliver scripted pitches to homeowners and adjust them as needed.
• Schedule appointments and confirm details with sales representatives.

Skills

Sales Principles

Telemarketing Experience

Customer Engagement

Lead Management

Education

High School Diploma

Tools

CRM Software

Microsoft Office

Job description

Job Title: Call Center Representative

Location: Phoenix, AZ

Company: Optum Home Solutions

About Us: Optum Home Solutions is a rapidly growing brand in the acrylic bath remodeling industry, offering custom bath remodeling services that are attractive, durable, and maintenance-free. We are committed to enriching lives through quality home improvements.

Job Overview:

We are seeking a Call Center Representative to join our team in Phoenix, AZ. The role involves engaging with homeowners via telephone to set up qualified appointments for free consultations, inputting lead information, updating reports, and managing inbound calls from advertisements. This position offers an opportunity to earn a substantial income and make a positive impact by helping homeowners improve their homes.

Responsibilities:

• Deliver scripted pitches to homeowners and adjust them to meet individual needs
• Handle questions and objections from homeowners
• Gather and input homeowners' information including names, addresses, and phone numbers
• Schedule appointments over the phone and confirm details with sales representatives or canvassers
• Input and update lead information and conversation details in the system
• Conduct quality control calls and follow up with potential customers responding to advertisements

Qualifications:

• Knowledge of sales and marketing principles and strategies
• Relevant experience in telemarketing, sales, marketing, or promotions
• Product knowledge—training will be provided
• Proficiency in relevant computer applications

Compensation:

$17-$20 per hour plus commission

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Internet Publishing