Call Center / Administrative Assistant

Luxury Bath; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid Time Off (PTO)

Health Insurance

Career growth opportunities

Supportive and team-oriented work envt

Job summary

Luxury Bath of Phoenix is seeking a professional, organized, and customer-focused Call Center / Administrative Assistant to join our growing team. This position supports our sales and operations by handling inbound/outbound calls, scheduling appointments, assisting customers, and performing general admin tasks.

Based in Phoenix, AZ, you will work with a collaborative team to ensure accurate records, responsive service, and smooth daily office operations, contributing to a positive customer

Qualifications

• Previous experience in a call center, customer service, receptionist, or administrative role preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Comfortable using CRM systems and scheduling software.
• Ability to work independently and as part of a team.
• Professional demeanor and strong attention to detail.
• Reliable attendance and punctuality.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally and courteously.
• Make outbound calls to prospective and existing customers.
• Schedule and confirm appointments for sales representatives and management.
• Maintain accurate customer records and update information in company databases and CRM systems.
• Assist with data entry, filing, and general office administration.
• Manage email correspondence and distribute messages appropriately.
• Support daily office operations and administrative functions.
• Coordinate with internal departments to ensure a smooth customer experience.
• Handle customer concerns and escalate issues when necessary.
• Prepare reports and maintain organized records as needed.

Skills

Call center experience

Customer service

Receptionist experience

Administrative skills

Organizational skills

Microsoft Office

CRM systems

Scheduling software

Independent worker

Team player

Tools

Microsoft Office

CRM systems

Scheduling software

Job description

Luxury Bath of Phoenix is seeking a professional, organized, and customer-focused Call Center / Administrative Assistant to join our growing team. This position plays a vital role in supporting our sales and operations teams by managing inbound and outbound calls, scheduling appointments, assisting customers, and handling administrative tasks. If you thrive in a fast-paced environment and enjoy helping customers, we would love to hear from you.

Call Center / Administrative Assistant

Luxury Bath of Phoenix

Phoenix, AZ

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally and courteously
• Make outbound calls to prospective and existing customers
• Schedule and confirm appointments for sales representatives and management
• Maintain accurate customer records and update information in company databases and CRM systems
• Assist with data entry, filing, and general office administration
• Manage email correspondence and distribute messages appropriately
• Support daily office operations and administrative functions
• Coordinate with internal departments to ensure a smooth customer experience
• Handle customer concerns and escalate issues when necessary
• Prepare reports and maintain organized records as needed

Qualifications

• Previous experience in a call center, customer service, receptionist, or administrative role preferred
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Comfortable using CRM systems and scheduling software
• Ability to work independently and as part of a team
• Professional demeanor and strong attention to detail
• Reliable attendance and punctuality

Benefits

• Competitive hourly pay
• Paid Time Off (PTO)
• Health Insurance
• Career growth opportunities
• Supportive and team-oriented work environment

If you enjoy providing outstanding customer service and helping keep an office running efficiently, become part of the Luxury Bath of Phoenix team.