Call Center Manager (100% Onsite; Kennesaw)

Vaco by Highspring; Kennesaw (GA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Eligibility for discretionary bonuses

Medical, dental, and vision benefits

401(k) retirement plan

Job summary

A prominent recruiting firm in Kennesaw, GA, is seeking a Call Center Manager to lead their in-house team. The ideal candidate should possess over 12 years of call center experience, including 5 years in a supervisory role. Responsibilities include driving team performance, implementing sales training, and ensuring customer service excellence. This direct hire position offers a competitive salary range of $80,000 - $110,000 and requires in-office work with candidates from the Atlanta area only.

Qualifications

• 12+ years of call center experience with 5+ years in a supervisory position.
• Strong analytical and motivational skills.
• Excellent customer service skills.

Responsibilities

• Drive efficiency and effectiveness with in-house call center agents.
• Lead transformation of team into a high-performing, sales-driven team.
• Provide oversight in all aspects of customer service.
• Adjust staffing to meet seasonal demands.
• Ensure call center meets targeted KPIs.
• Implement sales training programs for CSR team.
• Develop team members.

Skills

Analytical skills

Motivational skills

Customer service skills

Verbal communication

Written communication

Leadership skills

Education

Bachelor’s degree

Job description

Associate Director, Recruiting at Vaco ([e-mail])

Vaco Atlanta is working with an impressive client based in Kennesaw, GA looking for a dynamic Call Center Manager to join their team in a DIRECT HIRE position.

In‑office work is required. Only candidates who live in the metropolitan Atlanta area will be considered.

Base Pay Range

$80,000.00/yr - $110,000.00/yr

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Customer Service

• Industries: Consumer Services

Responsibilities

• Drive efficiency and effectiveness with in‑house call center agents
• Lead transformation of team into a high‑performing, sales‑driven team
• Provide oversight in all aspects of customer service, building a culture of excellence
• Adjust staffing to meet seasonal demands
• Ensure call center meets targeted KPIs
• Implement sales training programs for CSR team
• Develop team members

Requirements

• Bachelor’s degree is REQUIRED
• 12+ years call center experience with 5+ years in a supervisory position is REQUIRED
• Must possess strong analytical and motivational skills
• Excellent customer service skills required
• Strong verbal and written communication
• Great attitude and solid leadership skills

Benefits

Eligible for discretionary bonuses, medical, dental and vision benefits and the company’s 401(k) retirement plan.