Call Center Leadership: Sales‑Driven Manager, Atlanta

Vaco by Highspring; Kennesaw (GA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Eligibility for discretionary bonuses

Medical, dental, and vision benefits

401(k) retirement plan

Job summary

A prominent recruiting firm in Kennesaw, GA, is seeking a Call Center Manager to lead their in-house team. The ideal candidate should possess over 12 years of call center experience, including 5 years in a supervisory role. Responsibilities include driving team performance, implementing sales training, and ensuring customer service excellence. This direct hire position offers a competitive salary range of $80,000 - $110,000 and requires in-office work with candidates from the Atlanta area only.

Qualifications

• 12+ years of call center experience with 5+ years in a supervisory position.
• Strong analytical and motivational skills.
• Excellent customer service skills.

Responsibilities

• Drive efficiency and effectiveness with in-house call center agents.
• Lead transformation of team into a high-performing, sales-driven team.
• Provide oversight in all aspects of customer service.
• Adjust staffing to meet seasonal demands.
• Ensure call center meets targeted KPIs.
• Implement sales training programs for CSR team.
• Develop team members.

Skills

Analytical skills

Motivational skills

Customer service skills

Verbal communication

Written communication

Leadership skills

Education

Bachelor’s degree

Job description

A prominent recruiting firm in Kennesaw, GA, is seeking a Call Center Manager to lead their in-house team. The ideal candidate should possess over 12 years of call center experience, including 5 years in a supervisory role. Responsibilities include driving team performance, implementing sales training, and ensuring customer service excellence. This direct hire position offers a competitive salary range of $80,000 - $110,000 and requires in-office work with candidates from the Atlanta area only.