Call Center Manager

Egreenservices; Rockford (IL); On-site; USD 80,000 - 118,000; Full time

Job summary

Bristol Myers Squibb invites a Call Center Manager to lead a data-driven sales marketing effort in Rockford, IL. The role focuses on building effective territory plans, guiding a Call Center team, and supporting account executives with targeted prospecting and follow-up strategies.

The role emphasizes growth through strategic messaging, post-sale client engagement, and expanding the company footprint. A base salary range of $80,000–$118,000 is highlighted, with mentorship and flexible benefits

Qualifications

• Experience prioritizing under urgent workloads.
• Ability to translate data into actionable recommendations.
• Curiosity and drive to improve sales marketing craft.
• 7+ years of relevant experience with strong instincts.
• Proven sales/marketing wins near Rockford, IL.

Responsibilities

• Build territory plans to maximize coverage across Rockford, IL.
• Deliver territory plans that teams can execute.
• Support account executives with prospecting and follow-up strategy.
• Expand the company footprint with strategic client introductions.
• Test messaging variations and iterate based on performance data.
• Own post-sale check-ins to turn clients into references.
• Pitch offerings to buyers who haven't heard of us yet.

Skills

Sales & marketing instincts

Data analysis & interpretation

Territory planning

Leadership in call center

Rockford, IL market knowledge

Job description

Pipeline doesn't build itself, which is exactly why Bristol Myers Squibb is hiring a Call Center Manager who treats Ticket Management like a competitive sport. This Call Center Manager opening rewards 8 years with more than $80,000 - $118,000 — it offers a real grip on the sales marketing direction at Bristol Myers Squibb.

Key Responsibilities

• Build territory plans that maximize coverage across Rockford, IL
• Hand the Call Center Manager crew a territory plan they can actually run
• Support manager account executives with prospecting and follow-up strategy
• Grow Bristol Myers Squibb's genuinely-flexible footprint one earned introduction at a time
• Test messaging variations and iterate based on performance data
• Own the post-sale check-in that turns clients into references
• Pitch Bristol Myers Squibb's slow-to-anger offering to buyers who haven't heard of us yet

What You'll Bring

• An instinct for prioritization when everything is labeled urgent
• Comfort interpreting data and translating findings into clear recommendations
• Curiosity and a continuous drive to sharpen your sales marketing craft
• 7+ years that left you with strong instincts and few illnesses
• Demonstrated wins in sales marketing work somewhere near Rockford, IL

The relentlessly-kind founders of Bristol Myers Squibb built it in Rockford to fix the exact sales marketing problems that drove them crazy elsewhere. The detail-loving pace here is real, but so is the permission to log off and recover.

Earn a $80,000 - $118,000 base while a mentor accelerates your jump from manager to lead, with benefits and flexibility along for the ride.

The team just got the green light to hire, and this Call Center Manager role is first up.