Customer Success Specialist

Energy Innovation Corp; Tuscaloosa (AL); Hybrid; USD 59,000 - 84,000; Full time

Benefits offered by this job

Mentor

Benefits plan

Room to grow

Job summary

Bristol Myers Squibb is hiring a Customer Success Specialist in Tuscaloosa, AL. You will shape messaging, sharpen positioning, and grow revenue from day one, combining 3 years of know-how with a $59,000 - $84,000 salary and full project ownership.

Join a team that backs you with mentorship, a benefits plan, and room to grow your skills in Five9 and work-life balance. This hybrid role offers collaboration with sales and marketing to drive value selling and onboarding success.

Qualifications

• Professionalism, integrity, and discretion with sensitive information.
• Authorized to work in the United States without sponsorship.
• A collaborator's reflex to share credit and absorb blame.
• A Bristol Myers Squibb mindset: scrappy today, scalable tomorrow.
• A growth mindset that treats feedback as fuel, not threat.
• At least 3 years of standing behind your own estimates.
• Judgment seasoned by at least 4 years of real consequences.

Responsibilities

• Chase the sales marketing whitespace no rep in AL has worked
• Support mid-level account executives with prospecting and follow-up strategy
• Show up at Tuscaloosa, AL networking nights with a reason to follow up
• Walk new sales marketing clients through onboarding so they stick around
• Coach the Customer Success Specialist team off discounting and onto value selling
• Brief the Customer Success Specialist team on what's working in this week's market
• Stand up email sequences that get opened, not buried
• Position Bristol Myers Squibb against competitors with clear, differentiated value props

Skills

Authorized to work in the UnitedStates

Experience with estimates

Growth mindset

Job description

The Customer Success Specialist we hire will shape messaging, sharpen positioning, and grow revenue for Bristol Myers Squibb from day one. Here you'll combine 3 years of know-how with $59,000 - $84,000, full project ownership, and a team that has your back.

Key Responsibilities

• Chase the sales marketing whitespace no rep in AL has worked
• Support mid-level account executives with prospecting and follow-up strategy
• Show up at Tuscaloosa, AL networking nights with a reason to follow up
• Walk new sales marketing clients through onboarding so they stick around
• Coach the Customer Success Specialist team off discounting and onto value selling
• Brief the Customer Success Specialist team on what's working in this week's market
• Stand up email sequences that get opened, not buried
• Position Bristol Myers Squibb against competitors with clear, differentiated value props

What You'll Bring

• Professionalism, integrity, and discretion with sensitive information
• Authorized to work in the United States without sponsorship
• A collaborator's reflex to share credit and absorb blame
• A Bristol Myers Squibb mindset: scrappy today, scalable tomorrow
• A growth mindset that treats feedback as fuel, not threat
• At least 3 years of standing behind your own estimates
• Judgment seasoned by at least 4 years of real consequences

Operating out of Tuscaloosa, Bristol Myers Squibb designs the tools that power thousands of businesses in the sales marketing sector. You'll never have to guess where you stand with your manager in this hybrid role.

Yours for the taking: $59,000 - $84,000, a mentor, a benefits plan, and the room to grow your Five9 and Work-Life Balance side by side.

Applications are flowing in for this sales marketing role, and we are reviewing each one promptly.