Customer Success Specialist

Bristol Myers Squibb; Temecula (CA); On-site; USD 86,000 - 123,000; Full time

Benefits offered by this job

Unlimited PTO

Career growth opportunities

Job summary

Bristol Myers Squibb in Temecula, CA is seeking a Customer Success Specialist. The role emphasizes strong written communication and end-to-end program management for search, social, and email campaigns.

You will translate data into actionable messaging and drive experiments to improve conversions. The team promotes growth and flexibility with unlimited PTO.

Qualifications

• 3+ years of written communication experience.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Keep messaging consistent from Temecula billboards to cold DMs.
• Manage paid search, social, and email programs end to end.
• Read the sales marketing market and reposition the offer when it shifts.
• Run experiments on sales marketing messaging and retain only what converts.
• Use Knowledge Base Management and de-escalation tools to automate and scale outreach.
• Turn churned logos into win-back targets with a plan.
• Translate Customer Journey dashboards into actionable stories the sales floor actually uses.
• Build the Teamwork report leadership checks before the CA review.

Skills

Written communication

Job description

Stop pitching features and start selling outcomes, the way Bristol Myers Squibb's Customer Success Specialist team approaches every Temecula account. We're looking for 3+ years of Written Communication; in return you'll get $86,000 - $123,000, ownership, and a team worth joining.

Key Responsibilities

• Keep the messaging consistent from Temecula, CA billboards to cold DMs
• Manage paid search, social, and email programs end to end
• Read the sales marketing market and reposition the offer when it shifts
• Run experiments on sales marketing messaging and keep only what converts
• Use Knowledge Base Management and De-escalation tools to automate and scale outbound efforts
• Turn churned sales marketing logos into win-back targets with a plan
• Translate Customer Journey Mapping dashboards into stories the sales floor actually uses
• Build the Teamwork report leadership checks before the CA review

What You'll Bring

• A writer's ear for tone in a high-stakes email
• Authorized to work in the United States without sponsorship
• Demonstrated knack for making the unpretentious feel manageable
• The reliability that lets a manager stop checking in

Bristol Myers Squibb is the flexible CA company that built its name on sales marketing work nobody else wanted to do properly. Politics die fast at Bristol Myers Squibb because we put the awkward stuff on the table early.

The compensation here starts at $86,000 - $123,000, paired with unlimited PTO and a manager committed to your professional growth.