Call Center Manager

Energy Innovation Corp; San Bernardino (CA); On-site; USD 116,000 - 172,000; Full time

Benefits offered by this job

Growth plan

Mentor program

Benefits beyond the office

Job summary

Cisco seeks a commercially minded Call Center Manager in San Bernardino, CA. The role focuses on turning written communication and QA monitoring into scalable revenue, with a strong emphasis on sales ownership, mentorship, and growth opportunities.

The position offers a competitive salary range and growth plan. You will work closely with leadership to drive revenue and customer engagement from our San Bernardino office.

Qualifications

• Flexibility to adapt your approach as business needs evolve.
• Fluency with Freshdesk and CS surveys; strong opinions on both.
• Hands-on QA Monitoring experience; bonus for Genesys Cloud.

Responsibilities

• Negotiate pricing and close deals that meet quotas.
• Line up sponsorships to put Cisco in front of buyers.
• Design landing pages and conversion funnels to turn traffic into customers.
• Deliver persuasive demonstrations to team-oriented buyers.
• Pitch Cisco's offerings to buyers unfamiliar with us.
• Own social media calendars and community engagement.
• Guide CA partners through co-marketing initiatives.
• Pitch upsells that feel like added value, not invoices.

Skills

Flexibility

Freshdesk

CS Surveys

QA Monitoring

Genesys Cloud

Cisco-scale workflows

Grit

Genesys Cloud Judgment

Tools

Freshdesk

Genesys Cloud

Job description

We need a commercially minded Call Center Manager who can turn Written Communication and QA Monitoring into repeatable, scalable revenue. The thing worth noting is how much Cisco trusts you here — $116,000 - $172,000, sales marketing ownership, and a long runway, all from 8 years in.

Key Responsibilities

• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Line up the sharp-but-gentle sponsorships that put Cisco in front of buyers
• Design landing pages and conversion funnels that turn traffic into customers
• Deliver persuasive product demos to team-oriented buyers and stakeholders
• Pitch Cisco's fast-moving offering to buyers who haven't heard of us yet
• Hands-on ownership of social media calendars and community engagement
• Walk CA partners through co-marketing they'll say yes to
• Pitch upsells that feel like favors, not invoices

What You'll Bring

• Flexibility to adapt your approach as business needs evolve
• Fluency across Freshdesk and Customer Satisfaction Surveys, with strong opinions on both
• Practical command of QA Monitoring, with bonus points for Genesys Cloud
• Familiarity with Cisco-scale workflows, or the appetite to reach them
• The grit to debug at 4pm on a Friday without complaint
• Proven Genesys Cloud judgment when the textbook answer doesn't fit

We started Cisco in a San Bernardino garage because the sales marketing status quo deserved a deeply collaborative reckoning. Our San Bernardino, CA team moves at a steady, sustainable pace and protects time for deep, focused Freshdesk work.

You will see $116,000 - $172,000 on the offer, plus a growth plan, a mentor, and benefits tuned for life beyond the San Bernardino office.