Call Center Manager — Growth & QA-Driven Leader

Energy Innovation Corp; Garden Grove (CA); On-site; USD 135,000 - 188,000; Full time

Job summary

Retail Partners in Garden Grove, CA is seeking a Call Center Manager to lead QA monitoring and translate customer insights into actionable sales strategies. The role demands a sharp instinct for what customers want and the ability to influence outcomes in a fast-paced environment.

The position offers a base range of $135,000 to $188,000 with growth coaching, mentorship, benefits, and flexible hours. Interviews for Garden Grove candidates are being booked throughout the month.

Qualifications

• Seven years of experience in estimating sales targets.
• Experience leading manager-level initiatives in a sales/contract setting.
• Willing to commute or work flexibly in Garden Grove, CA.
• Strong data interpretation and actionable recommendations.
• Customer-focused with strong interpersonal skills.

Responsibilities

• Rank the hottest leads using QA monitoring and gut feel.
• Forecast quota of $135,000 - $188,000 and manage pipeline.
• Build Garden Grove reference network to close deals.
• Negotiate pricing to meet or exceed quarterly quotas.
• Run experiments on sales messaging to improve conversion.

Skills

Leadership experience

Data interpretation

Customer focus

Contract role experience

Estimates experience

Willing to commute

Job description

Retail Partners in Garden Grove, CA is seeking a Call Center Manager to lead QA monitoring and translate customer insights into actionable sales strategies. The role demands a sharp instinct for what customers want and the ability to influence outcomes in a fast-paced environment.

The position offers a base range of $135,000 to $188,000 with growth coaching, mentorship, benefits, and flexible hours. Interviews for Garden Grove candidates are being booked throughout the month.