Call Center Manager

Energy Innovation Corp; Palmdale (CA); On-site; USD 114,000 - 168,000; Full time

Benefits offered by this job

Benefits plan

Mentorship

Palmdale living flexibility

Job summary

TechAdvantage is seeking a Call Center Manager in Palmdale, CA to drive sales and marketing effectiveness. You will decode buyer behavior in California, lead discovery calls to uncover budget, and conduct market research to shape messaging and campaigns.

You’ll own the CA territory, run experiments, and optimize the revenue impact of advertising spend. The role emphasizes curiosity, escalation management within the team, and clear communication that translates SLA concepts for non-technical

Qualifications

• Curiosity about buyer behavior and sales messaging.
• Experience in escalation management with Kustomer.
• Ability to translate complex SLA concepts for non-technical audiences.
• Strong problem-solving and analytical mindset.

Responsibilities

• Decode why CA buyers say yes and double down on it.
• Run discovery calls to uncover budget without asking directly.
• Conduct market research to identify trends shaping sales marketing.
• Identify and pursue new business opportunities throughout CA.
• Walk the Palmdale, CA territory and know it well.
• Run experiments on sales messaging to optimize conversion.
• Close the loop between ad spend and revenue.

Skills

Curiosity

Escalation Management

Problem solving

SLA management

Tools

Kustomer

Job description

The Call Center Manager role at TechAdvantage rewards curiosity about why people buy as much as skill at making them. This manager opening gives you $114,000 - $168,000, hands-on ownership, and the mentorship to keep growing in sales marketing.

Key Responsibilities

• Decode why CA buyers say yes and double down on it
• Run discovery calls that uncover budget without asking for it
• Conduct market research to uncover trends shaping the sales marketing space
• Identify and pursue new business opportunities throughout CA
• Walk the Palmdale, CA territory and know it better than the map
• Run experiments on sales marketing messaging and keep only what converts
• Close the loop between ad spend and revenue, dollar for dollar

What You'll Bring

• The kind of curiosity that reads the docs before asking
• Manager fluency in Escalation Management, with Kustomer on your roadmap
• Proudly-nerdy problem-solving that doesn't wait for permission
• Experience translating SLA Management complexity for a non-technical audience

TechAdvantage is a results-oriented, fiercely independent Palmdale company that would rather earn trust slowly than buy attention quickly. Trust, transparency, and steady momentum are the three things we protect above all else.

The package is honest: $114,000 - $168,000, a benefits plan that works, mentorship that lasts, and the flexibility to live in Palmdale, CA.

The listing got a same-day refresh, so consider it live and ready.